GumroadReviews of gumroad.com

They quietly changed the minimum payout threshold without telling you, and now my money is stuck with them, and I can't withdraw it!! It used to be just $10, but out of nowhere, they increased it to $100. I am a small seller who has only made $40 on the platform in the past year, and now I can't even withdraw that amount because of the new threshold! Even though I want to close my account and move my products away, I also can't do that because they won't pay the remaining balance! If I close the account with any remaining balance, they consider it as if I gave up on my money, and they will never pay me. At this point, they just want to hold your money hostage. Lowkey a scamming tactic! I regret signing up for this platform.

My name is Abdenbi Elhairch. Yesterday, I proactively alerted Gumroad support about suspicious activity involving an Arabic-speaking user using a US-based account. I noticed this user was able to access the review section without purchasing the product, which contradicts the platform's rules where a purchase is required to leave a review. Furthermore, this individual posted abusive and insulting comments directed at my family in the review section. I contacted support immediately to report this breach and requested the removal of that fraudulent review. To my shock, I woke up this morning to find my account suspended and my earnings frozen. The reason provided was the use of "stolen payment methods," which actually confirms my previous warning about the suspicious user. I have already reached out to support to prove that I am a legitimate seller with real sales. I submitted my government ID, details of my digital products, and even messages from my actual customers who were confused by sudden refunds. I also shared all the positive feedback from my clients and a link to my Facebook page used for marketing. Despite all this evidence, I have received no human response. I am only getting automated bot replies, and it seems my ban was triggered by an algorithm error. Unfortunately, I feel deceived by this platform after being a proactive and honest creator.

Purchased a product which was completely mis-sold and overhyped. $72 for a bunch of useless PDFs. Not happy, the seller isn't even responding to my messages. Refund otherwise i'll be contacting my bank for a reversal and i'll be leaving gumroad 1-star review on all review sites with proof of my complaint. This is ridiculous that I'm having to chase this up!

mi hanno rubato dei soldi, la piattaforma non risponde

Paid for a product I didn't receive. The money went out of my account but the product never showed up in my library. Tried contacting support several times and after initially saying they didn't receive the money yet, they stopped replying. I wanted confirmation that they never received my money so I could ask my bank to figure out where it went but they never replied after the first e-mail. The creator was kind enough to gift me the product after the whole ordeal but Gumroad was very unhelpful.

I sold a product for €105 (approximately $115 USD). After fees, I only receive $59. But even this I can not get due to they pay out only above a 100 dollar. So I lost all my sales. Sinds I will not go on with this company. This feels like teft Breakdown: * €105 ≈ $115 gross sale * Payout received: $59 * Difference: $56 That equals roughly 48–49% of the total amount taken in fees and conversions. I find this extremely frustrating and not transparent. From a seller perspective, you think you’ve made a solid sale, but nearly half of the revenue is gone before you even receive it. And then de rest is gone due to corruption. This level of cost makes it very difficult to build a sustainable income on the platform, especially for smaller digital products.

They changed to a $100 minimum amount for withdrawal.

Gumroad is theoretically a great platform. Sure, it has a flat gumroad fee, but it's for-profit. That's commonplace. And I can excuse the 30% discovery fee since other stuff also has similar expenses for posting stuff available for discovery, like Steam. The layout, flexibility, and ease of use has made Gumroad an easy choice for me for about a year. But over time, they've fallen off HEAVY. They keep trying to push this one paid business course on you as one of the things on the "getting started" checklist, they just let basically anyone become an affiliate of your stuff without your consent (you don't know this even really exists until you get a sale that made less money than you expected, but once you know that you can go to settings and reject that), and THE HUNDRED DOLLAR PAYOUT THRESHOLD. A HUNDRED DOLLARS. Genuinely what reason is there for this to be the case? Just, no warning, suddenly I have to make TEN TIMES AS MUCH MONEY just to actually get it back out. I get it's to "reduce fraud" but pretty much all this does in practice is punish small creators and discourage new ones. What were they thinking. I never thought I would be looking for alternatives now, but here we are. Gumroad as a platform? Really cool! But this is trustpilot. I'm rating them based on how much I trust them. And I do not trust them anymore.