GumroadReviews of gumroad.com

I had a problem with my product and the customer service was absolutly fantastic and extreamly helpfull.

​I am leaving this review to warn other creators before they waste their time and hard work on Gumroad. ​First, their fee structure is predatory. They take a 10% flat fee + fixed transaction fees on direct sales (and up to 30% on marketplace sales), forcing creators to double their prices just to make a basic profit. ​To make matters worse, despite delivering 100% of the services my clients paid for,and despite my clients explicitly confirming to support that they received the work,Gumroad suspended my account without warning and refused to release my earned money. ​Their support team provided zero resolution, leaving me uncompensated for genuine work while freezing my earnings. I ultimately had to instruct my clients to file bank chargebacks just so the platform wouldn't hold onto their money forever. ​Gumroad operates with complete disregard for independent creators. Do not risk your livelihood or client relationships on this platform.

SCAM! On September 17, 2026 I received an email from gum Road stating that they have changed the limit from $100-$1 to get paid out and that we can get paid out immediately. That is their new plan. Anyone else get this email because trust me you don't get paid out of immediately and your account just gets blocked. You can't get your money. You can't reach customer service. There has to be some sort of class action lawsuit. I am so pissed that was my baby - The book I wrote and people bought it, but I don't get to enjoy any reward and it just stays stuck in their account. I heard if you close your account, they will not pay you. Any money is due.

SITO ORRIBILE VECCHISSIMO SEMBRA FATTO DA U N BAMBINO CIECO DI 6 E RITARDATO, NON SI CAPISCE NULLA PER TROVARE I MIEI PACCHETIT CI STO RINUNCIANDO FATOT MALISSIMO NON SI VENDE NULLA è ASSOLUTAMENTE UNA VERGOGNA STATE LONTANI DA QUESTA TOTALE E ASSOLUTA SCHIFEZZA!!!

SCAM ALERT! Gumaroad suddenly imposed a 100 dollar payout limit for creators! This is TOO HIGH. As a result, I can't be paid for my sales. Removing ALL my products asap.

I would give 0 stars if possible. It has been MONTHS and have not received a single penny since i’ve started selling on Gumroad. Customer service answers my emails but is NOT HELPFUL at all. All they’ve been doing is asking me to wait for the next payout and other useless things. Clearly not useful nor effective at all (clearly since it’s been months of useless emails).

People complaining about buying scam products aside, the user experience could be a lot better. First of all, the website is borderline unusable for customers of one of the biggest German ISPs "Deutsche Telekom". It won't even load properly without using a VPN or tunnel to bypass the abysmal routing, and downloads crawl along at dialup Internet speeds. Furthermore, the user interface does not really make a difference between sellers and buyers. As a buyer, the only parts of the site I care about are "Discover" and "Library". I do not intend to ever create or sell anything on this platform, yet I have access to all the seller related features which are completely irrelevant and distracting to me.

Missing payouts, repeated excuses, and no proper payment proof I am writing this review to share my extremely frustrating experience with Gumroad as a creator. I have been waiting for my payout, but despite Gumroad marking it as paid, the money has not reached my bank account. What makes this experience even more disappointing is the way customer support has handled my repeated requests for help. My payout was marked as paid, but the money never arrived My payout was marked as paid on August 17, 2026. However, I still have not received the money in my bank account. I have contacted Gumroad support multiple times, hoping to get a clear explanation and proper payment confirmation. Unfortunately, the responses have been extremely disappointing. Instead of providing meaningful banking information or investigating the missing payment properly, support repeatedly sends me the same trace ID and says that the payout has been paid. But a trace ID alone does not solve the problem. The money is still missing from my bank account. The same response every time My experience with Gumroad support has been frustrating because I keep receiving essentially the same explanation: The payout was paid. Here is the trace ID. Please contact your bank. I have already contacted my bank, but without proper payment documentation, it is difficult to get a meaningful investigation. I have repeatedly requested additional information, including proper payment confirmation or SWIFT-related documentation where applicable. Instead, I keep receiving the same trace ID. This is not the kind of customer support I expected from a platform handling creator earnings. My concerns as a creator 1. Payout reliability If Gumroad marks a payout as paid, creators should be able to trust that the money has actually been delivered or that a proper transfer is in progress. 2. Lack of transparency A trace ID without meaningful payment details is not enough when a payout has not arrived. 3. Poor support experience Repeatedly sending the same response without resolving the issue is extremely frustrating. 4. Financial stress Creators work hard to create and sell their products. When earnings are delayed for weeks, it can cause serious financial problems. My honest opinion I joined Gumroad because I wanted a simple platform to sell digital products and receive my earnings. Instead, I am now dealing with a missing payout and support that has not provided a satisfactory resolution. I cannot recommend Gumroad to other creators who depend on reliable and timely payouts until this issue is resolved. I hope Gumroad investigates my missing payment properly and provides a clear explanation, proper payment confirmation, and the money I am owed. Gumroad: marking a payout as paid is not the same as ensuring the creator receives the money. Creators deserve better transparency, better support, and reliable access to their earnings. I will update this review if Gumroad resolves the issue.