GumroadReviews of gumroad.com

Time to be an adult and confess! I gave Steve the customer service manager thee most difficult time EVER and he not only survived the hard time I gave him, but he conquered every complaint I threw at him and redeem the Gumroad trust I lost. Someone give this man a pay raise!

My experience as a buyer: After buying a course through Gumroad I had an incorrect VAT number on my invoice. I kindly asked support to make a correction in their system so I could generate the correct invoice. Steve, Manager of Support in Gumroad told me that they don't have capacities to correct invoices "because they have so many orders per day" + they can't change my data in their system because they don't store it - which is a lie, because this data *must* be stored somewhere (after clicking "Generate invoice" button, my VAT number appears there!!!) In my entire career in IT business and online business I never had this kind of issue anywhere. Even big, big companies like GoDaddy, NameCheap, etc. were always happy to help me especially if it comes to paperwork (invoices, billings) and accounting stuff. Worst Post-Purchase Customer Experience EVER!

They deserve no stars . Mine is experience is as a buyer. I have a problem long story short. I had some problems buying brushes last week form Gumroad. I thought it was them and had received a refund for a couple purchases. Now before that I had bought a lot and I mean a lot. So I was refunded for 2 purchases which is in the comments that said they will refund if I had a problem. So then after they said they would refund me that suspended my account and I lost everything I bought the last 6 mos. They did refund me all my purchases. Now I am not able to get any updates on any items. So far it's really hard finding all these sellers. So today I found out it was my internet services showing that my internet was working fine when it was really not working. Now I know it was my fault. I sent a email asking for a reconsideration. No response so beware don’t ever ask for refund evening if they say that they will be happy to refund you from Gumroad. Now I know it’s my fault I feel bad that all them purchases are being taken from all the sellers. This is my experience. . hopefully it will help someone. I will never recommend them to anyone. Before this I was recommend to everyone that ask. Cause I am on alot of social websites. The really sad thing is I am a disabled person and drawing is the only thing that makes me happy. I got my simlus money and was trying to help out the sellers by buying from them. I am self teaching myself to draw. I just really upset and to be able to tell my story again hopefully it will help someone. I found a couple places they really care about customer service. The best to me is designcut. The more you buy the better discount you will get. To bad I didn't find them first. Cause I would have bought mostly from them. They are trying to help me out right now. The other are esty and creative market. I posted this on procreate forum and they gave a few more places sellfy and cubebrush. I have not tried them but alot if people on there are trying to help. There are still great customer service out there. I know gumroad is going to try to explain why they did this. But it will be up to you to decide. Again I hope this helps someone so they don't have to go threw this. I have been so upset that I ask to speak to a person but no phone calls. Just another thing for me to deal with. I have a husband that has congestive heart failure and he is only 49 years old. I was so excited everyday to see what was new on gumroad but they took that from me. You would think that since I had bought so much they would give me another chance. But no one will even respond. Ok I guess I vented enough. Hope this helps someone not to have to go threw what I did. Thank you for listening be safe with covid 19. After gumroad responded I know I didn't loss any money but I just really like gumroad it was one my favorite things to do. So it was not about the money. Which I did say I didn't lose any money that gumroad did give all my money back. The thing that made me upset is my favorite thing that I look forward to everyday. I can't find all of the sellers that I bought from so I can make sure I get updates. So I know I got my money but sometimes it's not about the money. Especially when you had someone so close to not knowing if they are going to make it. It's the little things that makes me happy. Especially with covid 19 not being able to go out. My husband and me are at high risk. So I everyone gumroad did give all my money back. That is why I want anyone who likes gumroad not to be stupid just buy if something doesn't work just shoutup and just accept. If i could do over I would just accept my issues. Which again was my fault to a point. I went off on my internet that they made me lose something that made me happy. But unless you are in my shoes you will not understand. Just like I said gumroad would respond. So again just make your decision for yourself. I am just telling my story. I am not being mean just letting people know my story. Thank again for your time. Also please find things to be happy with and don't be stupid like me and mess them up. Also thank you trustpilot for letting me have a place to tell my story Just wish you would reconsider at least let me open another account. That way I could give back the sellers there money and back my brush packs. But I see that you are happy that you gave back all my which thank you I am happy for that. Just wanted my updates. Thank you for letting have my money. I just having problems finding sellers that I want to make sure I get my updates. Just one thing I am going to forward this to all sellers once I find them so they know I am not a scammer. Cause some were not responding. I think this will at least help. I have the time to find the sellers contact information so they know I am a good person and was not scramming them. Omg if I didn't feel bad enough. I just got a email from a seller saying that they think I cheated them.i was going to go and buy the item again.

What a great service Steve, Manager of Support Gumroad was so helpful and I hope he continues with his good support and as well I would continue doing business with Gumroad. Best Regards Kolawole (Mr Kollydaton)

I've had two previous payout issues with my account (both my fault) I got a reply back within minutes and it was all sorted both times seamlessly and courteously. Steve from Support is particularly helpful. Keep doing what you're doing guys!

Steve, Manager of Support Gumroad really upheld what true customer service is and means. He notified me of the issues with my Gumroad account and instead of automatically deleting my product without explanation he thoroughly explained the issues and allowed me to remedy them on my end. He gave me speedy responses to my questions and it was an overall pleasant experience from start to finish. I am proud to be selling my products via Gumroad's platform. Thank you again Steve for your A1 Customer Service. It is very appreciated more than you know! PS - I hope this review helps in getting him a raise, a promotion, etc within the company as Steve is a valuable asset.

I really appreciate the fact that this… I really appreciate the fact that this site exists. The idea of a free open-source platform for everyone to sell their valuable work is great! Thank you. However someone please help them out with the up-loader. It almost doesn't work half the time or waiting around for awhile. My internet runs well with every other site ie. Vimeo etc. and I make sure to use Chrome. Still, very slow upload times.

Please stop The spam e-mail, im not at customer and never been that! Im gettin a e-mail every hour stop it!!!