GumroadReviews of gumroad.com

A (Very) Huge Thank You to Gumroad.com - From All of Us (Internationally) at the Minor Ailments Project (minor.ie) ! We really do (genuinely) appreciate your (Absolutely) Excellent Service. However (most especially during this rather challenging COVID Pandemic Affliction) : Please urgently try to compassionately reduce your Gumroad Sales Commission to a Flat Rate of 1% (One Percent) ; as this would (most) definitely make you MUCH MORE FABULOUS !

Payout was delayed promptly tried to fix situation. Payout was unreasonably long offered a lower interest rate and apology.

Gumroad's support is fantastic, contrary to what I read on here. I had so many issues due to my own odd set-up (such as not charging customers for a couple of months and then restarting), and Steve and Earnest were extremely helpful with all my unusual requests. They even agreed to reinstate customers manually. I really felt like they went above and beyond. Even though I was doing things that were beyond the capabilities of the software, they tried to figure it out with me so that we could make it happen for our customers. I was so impressed and grateful to them both.

Absolutely disgusting platform. They are thieves. In their rules, I need to reach 10$ for withdrawal. I did it. They reviewing my account for more than 2 weeks. And now I've got the answer from the support. I need to make more sells for to have my money!!! WTH?!! I'll never use this platform anymore.

Updated 8 Aug 2018. - Steve replied that, "uploading nothing" is a vendor mistake, so tell me, this mistake has been going on for months and months. - Libel and Slander is being posted, but it's not taken down. So, if Truebones slander you on the Gumroad posts and pages, it's not taken down. A court-case and injunction is needed. -------------------------- Send Gumroad CEO to Guantanamo bay. I want to talk about a certain seller, Truebones who sells JPGs, text files which contains list of links, has multiple DMCA notices sent to him, sells vaporware (sell nothing as a store item), and still on Gumroad. According to Gumroad TOS -- "If we were to be audited by a government agency, we would have no way of explaining what our users are processing money through our servers for. The logical jump for law enforcement from that point is that we are unwittingly helping fund organized crime or terror. And then, before you know it, Gumroad's staff is bunking at Guantanamo Bay for the foreseeable future. So according to Gumroad, selling a JPEG file is legal, such that any attempts to take-down that seller, despite having multiple DMCA notices on him, is still up and selling JPEGs on Gumroad. According to Gumroad, they take action on the users who have DMCA notices posted to their products, but not Truebones. According to Gumroad, they take action on users who sell fake products, but not Truebones. According to Gumroad, they take action on the users on this page (account: doglas), but not on Truebones. According to Gumroad, they ban stores that constantly harass, slander their customers, but not Truebones. Truebones has more than 6 accounts removed from Youtube, including one which mentions: "This account has been terminated due to multiple or severe violations of YouTube's policy prohibiting content designed to harass, bully or threaten." Why is that? What is necessary to remove this store that sells nonsense on Gumroad?

It's an amazing company. But the support is horrible. I mean apparently there are only one guy there, and he is so rude. When you write to support you hope recieve help instead of being treated as an idiot. I didnt believe the reviews here because I was so excited with Gumroad. But when you have a problem and you need to write to the support, the horror begins. It's incredible that they work with a Print on demand company and you can't have lists with color and seizes ,and when you ask for that, the man says that you need to use CSS and you didnt read the things properly. And when you dont get what he is saying and you try to post on the facebook group, this man (who seems to be more important than the CEO) blocks your post and sents you messages at night telling you that you only can speak with him if you have a problem with his answers. The CEO seems to be really cool and some people too. But if you are not good at programming and you don't want to be treated like a second category citizen, I would recommend another option.

----- UPDATE ----- So after about four weeks of not being paid, gumroad finally managed to verify my identity despite me sending a multitude of documents over the course of these weeks. Apparently it was due to a third party called Stripe that was rejecting my documents? I think I sent about 8-10 documents (bills, license, passport, healthcare card, bank statements) before they finally verified me. Overall it was a stressful and lengthy experience, but I'm glad I finally got paid and should be good to continue getting paid in future now this is all sorted out. ----- END OF UPDATE ---- Haven't been paid since I set the account up. Everything is approved. I have not been told my bank details aren't working if that was the case, they have not told me anything, just continued not to pay me with no explanation. When I contacted support they gave me a general answer as though they haven't even looked into my case, "Accounts will be in review for weeks" okay but my account has been OUT of review for two weeks now and I still haven't been paid. If I manage to finally get paid, I will update this review. But currently, as my experience stands, it is 1 star.

If you're on a free plan, why would you be paying us anything? Ever? Again, read how the tiers work: ***************(I included dots here because trustpilot doesn't allow links -- don't reply with *we gave him the link, he is lie'* ty) You are asking a question about free customers, which is SPECIFICALLY answered on that page. If you are using the free plan, ONLY to give away products, then we suggest you just use Dropbox or Google Drive. Best, Steve, Manager of Support Gumroad