GumroadReviews of gumroad.com

Worst platform ever don't work with Gumroad. I joined gumroad few months back. I have 3 products in my store. Last month one product make 1sale and this month same product make 2 sale. Product cost is $20 so total i earned $60. Excluding gumroad. Charges my account balance is $52. 10 days back one sale is refunded on next day my account was suspended. Then i mail the gumroad on next day they reply that was saying i'm doing fraud. Again i mail them and said that my products or complete genuine and not illigal and also i'm not doing any thing fraud and also I ask them if they need any proofs for my genuinity i will send them. But they don't reply anything. Next day my balance is $0.for this they said they send my amount to customers. This is the whole situation happened Now i have few doubts 1. Are they really check my product? 2. How An unknow person can decide my business? 3. They send balance amount to remaining customers but i lose 3 products what about that? 4. Why they send my balance amount to customers without my permission? 5. Is this refunds are real? 6. If they problem with our genuineness then why don't they ask us for proofs for our genuineness. Yesterday i contact one of my customer through mail and ask him about refund he said he didn't get any money Then where is my money 🤔 And also ask him about product he said it was good. Gumroad take all our money with silly and nasty reasons. Once they get the money they don't respond for our mails.

Such a bad experience. When I look at companies like Squarepace or Amazon that provide such an amazing customer support and here, it is so different. My advice ? Go for another solution. Usually, I never leave a negative comment. Never. I never dislike even a youtube video ! This is the first time in my life that I am posting one. For your own serenity go for another solution.

So Unprofessional, hillarious, aggresive customer experience.

Somewhere below in the reviews I saw that after the start of sales they block the account and keep the money as long as they want. And Yes it happened to me, I sold two digital products ( icon design kits for the site) and at first everything was fine, I got a 5 star rating on the products. A day later, I just can't log in to my account, it's blocked. And I wrote an email, but there is no response yet and there is not even any notification! Guys from Gumroad apparently look that I'm from Russia, and take out their hatred by doing things like rats. If anyone knows how to influence them write. I want to get paid for my products.

The support that I received was very understanding and helpful in regards to some charges made by another party through my account. My concerns were addressed almost immediately and the support manager was honest in their efforts to help me resolve my issue. I hope that this company can build more good reviews like this one. They definitely deserved it considering how I initially approached them with a bad attitude.

I reached their customer service to review and validate my account, and we did that in two mails. Just be cool with exchange one mail each day with them, and they will help you. I'm looking forward selling more on this platform. Moneys are on my paypal account, they are not scam.

Please be aware it is a fraudulent company

Can’t wait to see what kind of passive aggressive response gumroad comes up with!!! Gumroad sucks! :) like everyone says they have poor customer support and horrible website layout. After only 1% of UNFAIR charge backs they shut down your account and basically play it out like it’s your fault! :) I sell cosplay photosets, someone bought about 6 sets and then about 2weeks after I already got paid out from those purchases that lowlife charged back everything, got my content for free, lost ALL my money from the week, and was shut down. Just because somehow it’s my fault Robert wants to jerk it to my cosplay and then return it because their policies are as weak as a wet limp noodle. Also anyone with 1brain cell can read your responses on these reviews and can see your company’s attitude problem. They were even condescending to one another on their team: example: I emailed them a question about payout, it didn’t answer my question so I emailed back saying feedback was unclear and then some crackhead said “well xxx doesn’t know what they’re talking about sorry you got mixed responses but my word is law here” and then THEY were wrong as well. It also took 5weeks for my first payout and they kept saying check in after at least 5 sales to 5 different customers and I had 49 sales and about 9 different buyers and I still was waiting for payout. I get that you have certain banking partners but newsflash they suck, and by relation YOU suck, gumroad. Get your act together. Stop pointing fingers at content creators who are putting money in your grimey pockets. it’s YOUR fault for basically enabling content stealing. If you’re going to run this type of website you can’t halfway it with so called banking partners who put you in this situation. Maybe take a break and put the website under construction while you work out better banking partners for your creators. Look around everyone is unhappy hence the 2/5 stars. Yikes