GuardsmanReviews of guardsman.com

In June, my chair leg was chipped because of vacuum cleaner hit the leg of the chair and the wooden table was damaged by water spillage. I called Guardsman on the same month, finally they return an email and took a while to come to examine my damages. I told the technician the cause of the accident and the wooden floor was scratched by the people who delivered my furnitures 3 years ago. The technician did not even make a note and after a few days,Guardman called and said my claim was not granted due to the damage caused by delivery 3 years ago. But I was claiming for the chair and table, NOT MY FLOOR, I wrote another email to explain this wasn’t the cause I make a claim, they made up another story about my case and I have wrote to them a few times but no one responded and closed my claim. I paid £200 + VAT and this is a trap for the customers, DO NOT BUY THE GUARDMAN from furniture shop

If I could give no stars I would. Too long a story to tell but 14 months on, still no repair. Endless excuses and no communication. Only contact is when I call them and get passed from department to department. Repair date is pushed forward two months every time, once you contact them again the date moves forward another couple of months. Rude staff and poor customer service especially from their complaints department. Final response letter received advising they could see no reason for my complaint (really 14 months on!!!) Now in the hands of Ombudsman. Since then have received a letter advising they have reviewed my complaint and would like to offer me some compensation for their lack of communication, wonder if Ombudsman had something to do with that :). Avoid, they take your money and offer zero service and repairs. Will update this review when Ive heard back from Ombudsman. In the meantime court action is pending as so fed up with their lies and attitude.

Guardsman rejected my claim citing that it is not consistent with a single incident of accidental damage but a structural fault. Both the reasons on which the claim is rejected are totally false. The bed base has been broken and it has been rejected citing structural fault. I honestly feel that it is pointless to take insurance as it just fills the pockets of guardsman company.

I have two adjustable bed bases that were covered by Guardsman. Guardsman sent technicians repair my bases, but the technicians were incompetent. They did not repair my bases and as a bonus damaged my mattress. However, more important than Guardsman’s incompetent technicians is Guardsman’s thoroughly disgusting use of Covid as an excuse to make more money by firing their customer service employees. I have written this review while being on hold for over an hour and a half waiting for customer service to answer, and I’m still on hold. I will see how many websites on which I can publish this review while waiting on hold for Guardsman customer service to answer. It is my individual, personal, subjective belief that I was ripped off by this company.  Therefore, it is my individual, personal, subjective opinion and belief, that the company is incompetent, dishonest, and/or unethical.  The foregoing review solely provides my individual, personal, subjective opinions, beliefs, and interpretations. Any individuals who may view this review, or any part thereof, should examine the facts and issues for themselves and form their own individual, personal opinions, beliefs, and interpretations.

This company and its affiliate Amynta Group provide the bare minimum of service to their customers. Companies like Nautilus/Bowflex/Schwinn should be embarrassed to use them. Guardsman also uses terrible subcontractors like Go Configure so they can maintain profitability at the expense of their customers. I purchased an extended warranty through Nautilus for an exercise machine. It has never worked. These companies are criminal and need to be regulated.

Do not use this company. Take your money then give poor customer service and nothing but excuses for a legitimate claim. Even decline claim by email which goes into trash and almost missed and do not meet their legal obligations to tell you that it is your right to take to Ombudsman. Bought sofa and chair from DFS and was persuaded to take out Guardsman insurance. What a waste of money. During lockdown got a few marks on furniture and one cushion sunk. I have not got good health and was isolating so did not want any unknown people in my home. I did not think they would want to come either. As lockdown finally eased I made the claim and have been turned down because I should have made the claim as the problems occurred, even though no-one would be coming. I just never thought this would be necessary and term and conditions would be eased during the pandemic. I think they are making this just an excuse not to pay out and they should have been much more sympathetic in such extreme circumstances.

Purchased this through Showhome Furniture for our sectional. Very easy to use and they respond to our message very quickly. Highly recommended!

Disappointing!