GuardsmanReviews of guardsman.com

I purchased a Guardsman Leather 7 year accidental damage warranty in 2017 and recently put in a claim. I am having an issue with Guardsman Australia Pty Ltd and their definition of animal damage. I have used a flee treatment on my dog and the dog lay on the lounge. The flee treatment has caused staining on the leather lounge. I think a reasonable person would accept a definition of animal damage to be Insect, vermin, or rodent invasion, animals pecking, biting, clawing, scratching, tearing and chewing, (Damage by urine or excrement appears to be covered by the warranty). My dog did not damage my lounge, it lay on the lounge and the chemical caused a stain. They have clearly stated to me they are calling this animal damage and as a result will not assist me in my damage claim. I have been in contact with Consumer Protection and I ask that if anyone else feels they have been treated unfairly by Guardsman Australia Pty Ltd they also contact consumer protection and make a complaint.

Don't waste your money! I had purchased a plan with them specifically to cover my expensive adjustable bed I purchased at Mattress Warehouse. The plan clearly states it is just for the Rize adjustable bed. I contacted them and started a painfully slow process that appeared to be designed to make it as difficult as possible to file a claim. You have to fill out an online form, submit pictures and documents online and then print everything out and mail it within a short period of time or your claim will be voided. Anyway, I did everything they requested and after a few months and plenty of emails and calls (from me to them and Mattress warehouse) they sent out a technician to fix my bed. He said it needed a new control box (which I already knew by doing troubleshooting). After about another month, Guardsman sent me an email claiming that they had ordered the part and that I should allow 8 weeks for the part to come in. After not hearing anything for over 8 weeks I contacted them again. After waiting on hold for over an hour, I was told that they decided that they would not cover the part, but only the technician. They told me that I had to buy the part and then call them again and they would send out a technician to install it. The part is expensive, and that is why I bought their worthless policy. I guess if I didn't call them I would have never heard from them again. They could have told me that they weren't covering it 8 weeks earlier. Please never do business with this horrible company!!!!

A waste of time and a con. Raised a claim on a leather sofa that had started to peel after 2 years. Took a day off work to wait in for the technician. He was here for 2 minutes and told me I wasn’t covered for peeling leather, as it’s wear and tear. A total waste of time, money and a day off work.

Dont waste your money. They are setup to only exploit customers. Terrible customer service and no attempt to help. Only intention when you raise a claim is to reject it by giving frivolous reasons. They not only reject your claim but they also have the audacity to recommend a technician to fix the damage at customer's expense. They must be even charging the technician for the leads generated. Big time cheaters. Never ever let the sales person at furniture shop sweet talk you. There must be big margins paid to all those furniture shops who are hand in glove.

This is the worst company I have ever come across. They never repair furniture and just look for exclusions to wiggle there way out of the repair, a total waste of time and money.

DONT USE THEM PAY ATTENTION TO THE REVIEWS this is a worthless Company and people working there could care less about you. 4 Months and no repairs, no refund and no parts. RUN FROM THIS COMPANY.... its owned by The Amynta Group who owns several Furniture Protection Services if you see their name on any Company RUN as well. I will look into a class action Law Suit because they rip people off from my experience and all the comments I have read.

Guardsman does not stand behind their warranties, bought a sofa and purchased a 3 year protection plan after a year a board came loose in the back causing the tufting to fall guardsman came out and said it doesn't cover wear and tear or tufting. Wear and tear was why I purchased it having 3 boys at home. I have replaced the sofa without a warranty and will never buy another guardsman product or the parent company valspar product

Fantastic service from Joe, the Guardsman technician. Very professional, friendly and efficient. Highly recommend.