GuardsmanReviews of guardsman.com

I accidentally spilled a chemical product on my leather sofa and I damaged it. I open a claim with Guardsman. My calim was denied as ideintified (at their discreption) as a wear and tear and manufacturer quality issue. I called their service support to ask how to re-evaluate the claim. The person I talked with was very rude and aggressive. He kept interrupting and talking over me, refusing to listen to my position and insisting an the manufacturer quality issue. I asked for a third party inspection and he said that the online form and pictures were enough to evaluate the claim. When I asked not to be interrupted, he continued doing so. I asked to talked to a supervisor and he refued to do so, and closed the conversation. Worst customer care experience ever. It seems to me that this company is getting the money for the protection plan to just deny any claim.

Purchased a couch from Overstock with Guardsman 5 year warranty, the cushions fell through the couch. I made a claim then they sent a guy to repair it. He couldn't, about 2 weeks later, I got an email indicating my claim was sent to Customer Service(?!) for review. it's now 3 weeks later, nothing, crickets, nada! I tried to contact them, there's no phone number, email, even the website only accepts NEW CLAIMS! No other information is available there! I had to use GOOGLE to find a phone number and it was answered by a machine that transfers you TO DEAD AIR!! OMG!! 800-516-0195 PLEASE, LET'S GET A CLASS ACTION SUIT ONE THESE THIEVES!!!!

Dont even bother to buy any cover from them. Absolutely disgusting scammers. Useless. They will only send you stupid messages asking silly questions only to say at the end that your claim is not covered in the policy you purchased. Scam !! Avoid !!

Worst company ever. They want you to make a claim within 30 days, but yet you have to constantly call to check on the claim. It took over a month the first time to hear anything from this company. I called they said they needed pictures which I had submitted with my claim. So there I go sending them the pictures again. Then I had to call back for two week to keep checking on the claim, then they finally sent someone out to check my stuff. The tech was great, said the company would call within a week to schedule for the repair. Here we are another month in and no call. I called today and they said now management has approve of the repair first… supposedly they will call me in 3-5 days, I guess we’ll see.

Total scam. Do not buy this insurance.We paid for furniture insurance and not only do they not uphold their commitment but they are very rude on the phone. Do not get house insurance.

We had a cushion that completely came apart on the inside causing the loss of shape, Its an easy fix just mailing a new cushion as the wrap is in good shape. The liner had deteriorated to the point of ripping on contact, 100% an issue that had nothing to do with usage or wear and tear. Claim denied because guardsmen is indeed a scam. These reviews are countless...how has there been no action taken.

Guardsman Protection plan is a scam! The company’s main goal is to get people’s money to buy a warranty that is a fraud . You will never get the warranty service you paid for . Guardsman should be shut down before they add more people to their scam . Do not trust or buy this company’s products ! They cannot be trusted. 12/4/23: Finally after a very frustrating and ridiculous ordeal and with the help of social media like Trustpilot, Guardsman finally honored my 5 yr warranty for my 2 recliners . They replaced it but cancelled my warranty even though it should still be valid for 2 more years . So much for buying a 5 yr warranty ! This simply explains and confirms the kind of business And integrity this company has .

Horrible. I bought this plan with the understanding “accidental stains, damage to zippers, pets, kids, etc”. Would be warranted. The woman at the store said it was Well worth it. Complete waste. Their motto is DENY DENY DENY. I’ve had 10 warrantee request from stains to broken zippers and only 2 were covered. They had an excuse for every other one. Don’t try to get someone on the phone as they give you the run around over and over after sitting on hold for 2 hours. I would Never recommend this company.