GuardsmanReviews of guardsman.com

Compete scam… I made a claim on faulty furniture that broke and they refused to fix the problem. Which is literally what the insurance was paid for and what was promised to me

They denied my claim due to a technicality. They said I did not submit my claim within 5 days of the damage. This is how they make their money. By denying claims. Don't throw throw your money away.

Do not buy this insurance the don’t even cover your furniture , it is a joke they make you do all the claim yourself then they review it and they deny the claim you waist your time and don’t let those sales people into buying this insurance protection they make sound like it’s so simple but it’s not here I am with my damaged couches this dam insurance didn’t cover also there customer service are so rude !

I wrote a review a few days ago and got a reply, which said I need to phone a number which was customer service about my 5 year care plan. I spoke to a gentleman which took my details and said someone will come out today the 12th Dec and clean my sofa which has a stain on it. Someone did come out but it was for manufacture repair and he said we need to phone Guardsman. Which we did the lady assured me at 14h15pm this afternoon that she will send an email straight after the conversation with a link to explain about the sofa and then 10 min after that we will get an update to when they will come out. It is now 18h00 still no email from anybody. Why say these things if u know u not going to do it. I paid for this service and I want results. Where is the customer service. Not Happy At All. I will keep on until I get satisfaction

Gaurdsman will not pay out after my dog destroyed my sofas ,sent a man round to inspect them and then closed the case . when I chased them up I was told this is old damage and has happened over time . like where did they get that information from ... The man who came round did not ask my wife what happened just made that decision all on his own. luckily I have the video of when we returned to find the damage on bonfire night this year . I am now taking this to Resolver .. My advice do not take out this insurance , it isn't worth it . So many bad reviews in the last 6 months , how can DFS keep using these charlatans !

Scam !!!! huge let down in service. claimed 4 months ago - still not sorted :)

It has been a struggle to get the company to process claim. They stated multiple times that they do not have enough information to process claim. Now they are saying that it is cumulative damage and they will not cover the damages to the leather.

My claim was denied as they deemed it as a manufactured fault. Wether this is or is it the case my grievance is that it took 6 weeks to get the furniture assessed at which time I was given false information about receiving a report in 2 weeks. This never came. When I called at 4 weeks to enquire so I could forward this onto the manufacturer I was advised that I would need to request this to be sent. Which I did. I have called every week and been given varying excuses as to why this hasn’t come. After 3 weeks I was advised to call the inspector as he had not signed off his report (not something I feel I should be doing, but for ease). He advised me this is not true and that this is not uncommon from them. He then kindly gave me correct information about the company and advised if have to wait a minimum of 30days. Here I am 12 weeks later, no further along, called to enquire to be told they have now sent it but THEY sent it to the wrong email address and that it would take a further 30 days to get it resent. I have made a final complaint but don’t hold out any hope. If they are this incompetent with such a simple request then I can’t imagine the incompetence with actual claims. My problem is I’m now 3 month outside of the warrantee of my furniture so I hope they are understanding of the incompetence of the insurance company that they sold us