GuardsmanReviews of guardsman.com

DO NOT USE THIS COMPANY! COMPLETE SCAM. THEY DO NOT HONOR THE WARRANTY OR REPAIR ANY DAMAGES.

I have a leather electric recliner that doesn't work. I have a warranty with gaurdsman.com. I made a claim. I don't get calls from them to fix my chair. I call them days after filling out their forms electronically and their system hangs up on me. I paid for a warranty that doesn't fix the problem.

Absolutely terrible company. I bought the 5-Year Elite Complete Furniture Protection plan which comes with a long list of what is not included. Be prepared to wait 2+ hours on hold, and then at 2:00 pm they tell you to call back tomorrow and end the call so start early in the morning if you hope to get through. Which is a joke because you’re problem will probably be one of the 40+ issues they don’t cover and they will not elevate the call to a manager. I am so angry at Guardsman and at Berks Furniture for pushing this as a great plan.

Has anyone pursued legal action against Guardsman? I own 8 Ethan Allen chairs, and after calling Guardsman about food stains, they sent Jim to clean them. Now, 3 cushions are yellow, and 5 are normal. Despite contacting Guardsman multiple times, no resolution. Ethan Allen estimates a $500 fix, so I'm considering taking Guardsman to court for the damage they caused. Interestingly, I recently bought more furniture from Ethan Allen, but I'm canceling the Guardsman policy for the new items.

Don't waste your money with a warranty with them. We bought a $10,000 bed and within 3 1/2 years the motor went out and they have denied our claim with our 5 year warranty. They said we did not call them as soon as it broke. We placed multiple calls without any returned response and filed a claim via on-line with no response as well. This company hides under an organization know as Amynta. so you can't write reviews on google for Guardsman. They are scammers and commit fraud. We will now be getting our lawyers involved.

We put in a claim to them in October 2023 didn’t hear from them for a month finally made a appointment for technician which twice he missed coming finally in December technician showed up said frame of recliner was messed up need to replace so he turned it in told us would be couple weeks it’s been 3 weeks get email will take 30 to 45 days to review claim so looking for it to be another month and a half before they even look at it in meantime we are dealing with a defective recliner this warranty is not worth the paper it’s wrote on so do not let the furniture companies tell you how good it is the price is too high for mediocre coverage all we want is our chair fixed

Don’t expect to hear back for a couple months after submitting a claim. They give you the classic we are experiencing higher than normal volumes crap when you call in. Was on hold for 30 minutes after being transferred to reconciliation team just for someone to pick up and hang up the phone. After calling back, was then told by a representative that they can’t teams message or contact the correct department and all I could do is call back or be transferred again and that hopefully they don’t hang up on me. Guardsman, if you can’t support the volume of claims either break the constraint or stop taking new customers. Don’t buy this warranty plan, not worth it.

This company is the biggest scam and does not cover much of anything. Do not pay your money to these criminals. I paid them $600 to protect my leather sectional, a $6000 couch. The couch stained in several sections. I submitted a claim that was declined. I am living and want my money back.