GuardsmanReviews of guardsman.com

Foam padding on our 3 year old leather sofa had lost resilience and also had a scuff on the arm. Technicians Arrived and was told it's wear and tear and would not carry out repairs. [I felt sure they wanted yo get home as It was their last visit].

They make you wait a month to tell you it is not covered. No point in buying this protection is tears and rips are not covered. Then they said to write a letter only to get a response that it is not eligible for a refund! Worst company ever. I'm sure they will go under soon.

Waste of money buying the care product warranty, come up with flimsy excuses not to honour. Furniture stores need to stop selling this. As per most of the reviews they are not helpful, need to be reported

filed claim 3 weeks ago and no response. "We are busy handling claims and will get to you in the order received". Won't buy a warranty again if it is from Guardsman.

I have filed two separate claims for two separate pieces of furniture. Both were denied. It is clearly a scam product. Live and learn.

Absolute worst company I have ever dealt with. Mine is a very long story but the short version is that I filed a claim mid September, I had to send the store receipt to them three times, even after they told me they got it, They finally sent a tech out about 6 weeks after I had submitted the claim and he said that he would not be able to repair my sofa to an acceptable level and he would send a report to Guardsman to let them know what his findings were . After waiting five months I was notified that their decision is that they were sending the tech out to repair it. Yesterday I tried to call them to let them know that I have already been told by the tech that he can't make it look good enough. They close that department at 2:00pm EST so I phone them at 10:20 PST, was on hold for 41 min when a recording came on, telling me to contact them the next business day and then hung up on me. This morning I called at 9am and was on hold for 1 hour and 5 minutes and I finally hung up. There are no words to describe how angry I am. I let the furniture store know what I have been dealing with for the last five months and I assured them I would never buy insurance through Guardsman again. Go to their website and see for yourself where they claim they resolve issues quickly and provide superior customer service which is absurd.

Purchased this furniture extended 2 year warranty. When I tried to claim for a repair on the sofa, they said this repair was not covered under the warranty. Costly insurance which is not worth the paper it is printed on. I will not be fooled for a second time.

The company Guardsmen is not professional or honorable. Very poor at fulfilling their responsibilities. Absolutely, is a company that does not fulfill their obligations. I wrote a more in-depth review with BBB. I was told all my documents were in order. Then I was told I will be hearing from a technician. Waited for a call and I had to call Guardsman back spoke to another customer service representative who did not understand why we had heard back and the technician will reach out to set up an appointment. Instead of hearing from the technician I received an email from the company stating they were denying my claim. SCAM.