GuardsmanReviews of guardsman.com

Please see auto message from Guardsman below. No phone number included to follow up and 30 days still waiting. We want to apologize for the longer than usual wait for us to review your claim after a technician visited your home. Rest assured, your claim is in queue to be reviewed and our team is committed to resolving it as quickly as possible. Please note that our customer service team is currently experiencing higher call volumes and longer hold times due to increased demand. We are actively working to address this and appreciate your patience and understanding during this busy period. We understand your time is valuable, and we regret any inconvenience caused. Thank you for your continued support as a valued customer. Sincerely, Guardsman Customer Service Center

I wish I could give them 0 stars. This "company" is a pure scam. Like all other reviews here, we purchased Guardsman warranty just for them to deny a claim. Whey would I buy a warranty if my item isn't covered by such warranty? Why would vendors re-sell this scam? I am filing a complaint with Attorney General and Consumer Protection Agency. These scammers are defrauding customers of their hard earned money. Their business is built on collecting $ and denying claims. I'm so happy that Overstock / BedBathBeyond finally stopped selling this scam as of a month ago. I really hope there's a class action lawsuit against these scammers, and that AG will actually do something about this. They're running this scam right in his state, hope they're shut down with a hefty fine.

I bought the policy from Overstock for an area rug. I discovered a stain on the rug, and wasn't sure what caused the stain as I didn't witness the spill. So I filed a claim, the 1st claim "wasn't received" even tho I downloaded photos, and went thru the entire process. Shame on me for not writing down the claim number. So, I submitted everything a 2nd time. After reaching out to them when I didn't hear anything for a few weeks, they finally emailed stating that b/c the cause of the stain was "unknown" which is what I clicked on in their drop down menu, the stain isn't covered. I wrote back to say it was most likely apple juice, or another beverage, & they responded with...."we cannot modify your previous claim". I didn't want to state initially that it might be apple juice, as that could be giving false info, making a false claim can result in prosecution as they mention in the claim process. So by stating, I didn't know exactly what caused the stain, the claim is dismissed.

PATHETIC LOW LIFE, THAT FEED THEIR FAMILES LIKE SCAMMING.THEY DONOT WANT TO WORK BUT SCAM, SO WHY WOULD WE NOT HAVE 15M PEOPLE ON OUR SOUTHERN BORDER.HARD WORKING AMEIRCANS LIKE US ARE GETTING SCAMMED AND THEN THESE JERKS EXIST

Was talked into buying insurance which i dont usually do. However they told me i could claim for mechanical faults on the recliner mechanism. This was the only reason to take out the insurance. Made a claim only to be told i am not covered. SCAM SCAM SCAM

NEVER buy a guardsman policy. They have terrible customer service and will not get back to you. Their website to upload pics is awful. I feel like they do everything in their power to avoid or get you to not make a claim with their company. Thank goodness we purchased from a locally owned furniture company that took care of the stain on our couch.

We purchased a sofa sectional from Havertys 3 years ago. The frame on the sofa was completely cracked and since then the sofa sectional has been replaced 3 times. Guardsman representative came to examine sectional and never got back to us. The last time Guardsman said it was normal wear. Do not buy this insurance,waste of money.

If I could give this company a big fat ZERO I sure would . They are scammers. Will not fix a problem on a new couch . Said it is normal wear and tear. And they don’t do normal wear .