GuardsmanReviews of guardsman.com

What a sad company to work for I'm sure. I paid close to $500 on my furniture warranty and it was a total scam. My claim was instantly denied, it was incredibly difficult to get to speak with anyone, waiting on the phone for a couple of hours and then eventually being told that my barely used furniture with its issue would not be covered, and the reason was evasive and kept circling back to it just isnt covered. total BS. if I could deter even 1 person from getting this coverage, I would be happy.

I submitted a claim for a simple tear, and was told it wasn't covered because it's a manufacturing defect. On a sofa I've had for 3 years. A 'defect'. Their entire business is a total scam. I submitted a claim the first week of December, but none of the claim numbers lined up with any lookups on their website. I could find the status of the claim, so I emailed customer support three separate times, called and never got anyone twice, and was unable to even see that I submitted a claim successfully. After 2 full months, I got a letter in the mail saying coverage was declined because it's a defect. It's a tear in a seat cushion! That's not a defect. I don't know why any furniture store would sell their protection plans, they just refuse to let you use the coverage you paid for and make up reasons why.

It's a TERRBLE company to do business with. POOR PROCESS. They waste your time gathering information on the phone only to send you another email to continue online. The questionnaire is ridiculously long. Fields that are marked as "not required" are still required to progress. Some options to choose from are ridiculous, about 54 items on some pages. I HIGHLY DO NOT RECOMMEND GUARDSMAN

We purchased a leather recliner and bought the Guardsman protection plan. The leather started peeling and the $2000 chair now looks like junk. We filed a claim and they said peeling isn't covered. It is defective leather. What exactly do they cover? Complete waste of money. Don't do business with these people.

I would give Zero stars if I could! Guardsman is a total Scam! AVOID! My child dropped a knife on a barstool and they reviewed the damage and claimed they couldn’t cover it. Guardsman are basically looking for free money with zero payouts ever! I’m looking into legally claiming my money back as I’ve paid for nothing! I’ve been scammed out of my money!

Steer Clear, complete Hoax We bought a 3.5 and 3.0 seater Cleo couch from Domayne 12 months ago.. Due to the the light colour fabric we were strongly advised to pay the $339.00 for Guardsman Fabric Protection Plus. Our claims were denied and we were informed that these were caused by normal wear and tear. We were told to refer to the Product Warranty Exclusions. I am confused as to what they actually honour in the warranty ? I will certainly be letting Domayne know what a mistake they are making, recommending these imposters !

If I could give zero stars I would. We bought this plan with our furniture 3 years ago. I recently tried to submit a claim because I was cleaning the couch and the vacuum made small tears. While I admit, I made an error in misunderstanding that "cleaner" does not apply to personal cleaning, they will not assist me in correcting the error to process the claim further. I am a mom to three young children and have never had worse customer support in my life. They are doing everything in their power to simply take my money and deny any claim. Never buy this plan.

It's a scam company please DON'T buy any protection plan from them. We bought their protection plan when we bought our carpets from Safavieh and we never received any service from them although we requested many many times. They even are not responding to the phone calls, if by any chance they answer the phone call, all they do is check my info that's all. Please stay away from them! I can't believe Safavieh recommends this company!