GuardsmanReviews of guardsman.com

The protection plan does not honor what I need.It's a big scam and a rip off.I paid a lot of money for Nothing.They tell you to submit a claim and then they Don't honor it. They always find a reason not to do what you have already paid for. I don't know how this company is still in business.I've asked for a refund and even that is a hassle.They just want get out of what's not theirs. That's why they want the money up front.

Their MO is delay, put off, and never keep the customer updated. I wait weeks, call, get on a queue, call gets dropped. A tech finally came out after over 2 months, another 2 weeks and no contact. I'll never buy a protection plan from them again. Such poor communication from them, so long for them to make a decision. Going on 3 months since I reported the problem, still not resolved, yet if you don't give them all the info they ask for within 30 days of the incident they'll close your service request. I asked for a call back, they used their number to call me.

GUARDSMAN PROTECTION PLAN IS A SCAM DONT GO BY GOOGLE - IT SOUNDS GOOD BUT WHEN YOU NEED THEM - THEY WILL PUT UP EVERY OBSTICLE TO PREVENT YOU FROM CARRYING THROUGH WITH THE PROCESS. MANY MANY COMPLAINTS ABOUT GURADIAN PROTECTION PLAN - DO NOT PURCHASE ANYTHING FROM GUARDSMAN

We bought a fairly expensive dinning table from Ethan Allen and bought Gaurdsman's protection plan. After several times of contacting them, they send someone with a marker to fix a scratch. Once done it was more obvious. We contacted them several times and someone came took picture to fix the table yet no one followed. It is a total scam.

Put in a claim 2/24 for a screw that fell out of recliner & also the remote stopped working. After several phone calls I made, they finally got the parts in end of Nov 2024 & gave us a new remote(which I could have ordered & received in 1 day on Amazon for $39.00.)& supposedly fixed where the screw fell out. 3 months later the new fixed screw came loose again (not fixed the first time) & chair is lopsided due to frame not attached. When I called to report the screw came loose again, they said sorry-not reported in appropriate timeframe (you have 5 days after repair finished). So I’m out a recliner that I can’t sit in & money for the warrantee..waste of money

Shitty company recommended by a well known furniture company. Never ever use them they don’t care.

I brought a lounge from a retail store and was told to get the 5year WTY I needed to buy the Guardsman Cleanibg kit so I did. I sprayed my lounge as instructed before use. I then got a mark on my lounge so I followed the instructions. Once dry I saw there was a patch like a bleach mark this was caused by the cleaning product. I did everything I took photos contacted Guardsman and now I’m waiting 4mths for just a replacement cover. I find this ridiculous that I am having to Wait 4mths for a replacement cover it took only three weeks to get my whole lounge delivered. The company sell the covers why have they not gone to the seller and just have it sent it was there product that caused this issue.

Don't bother they're a scam...seek a trusted independent if your committed to getting insurance for your furniture.. only after I couldn't get them to honor our damage claim did I search up and find all the 1 star and bad reviews. Will be complaining to the ACCC not that I think anything will be done about it