GuardsmanReviews of guardsman.com

Absolutely rubbish a con company who don’t even care about customers issues given their 5 years warranty or so called warranty from equally useless company DFS who are so stupid for linking up with this utter rubbish and complete waste of time and money ( DFS so desperate for customers and sales that they pathetically ignore customers questions and sales staff also fail deliberately to notify customers as what their 5 year warranty actually covers!) I would not even give this cowboys a star as they have failed to respond to my claim a week ago, do not buy any sofas again from cowboys like DFS who were once a good company but who ever owns the company now has reduced the business to zero quality level!

I feel as if I was tricked into buying this coverage by salesman at Care. Not happy at all. THIS IS A RIPOFF

If i could give less than one star i would, do NOT waste your money supporting this rip off of a company. They will NOT cover anything regardless of what their plan says or you are told. Read all the reviews and see they back this one up. Total rip off and scam. I wish the criminal activity would be stopped as it is fraudulent to say the least.

scam company wont repair my 4 year old leather recliner from dfs as the dye comes out had this is a problem from new told not covered by insurance avoid this company and dfs as there goods are faulty

Horrible and decline claims. Don’t purchase

DO NOT purchase cover from this company - terrible 'rip off' and their staff are rude and have no customer service skills AVOID at all costs

If I could give zero stars I would. I purchased the 5 year platinum plan for outdoor furniture at Fortunoff 7/ 2022 (not cheap). After 2 years, a poorly molded aluminum leg cracked on the sofa. My wife submitted several photos of everything requested to complete the claim in 9/2024. The kicked back the claim, claiming the receipt was not legible. Although our contract name and ID number was in the system. We tried to copy the receipt as as best wr could, but they claim it wasn't legible. Mind you, out information from the warranty purchase was in their system. My wife developed an unexpected life threatening illness, which kept us busy for 5 months. When I tried to resubmit another copy of the receipt, they said it was too late. Pure scam.

I wish a zero star was available. I filed a claim. Took a few weeks for them to get back with me. I submitted all the required product information. They then forwarded everything to a third party company. Guess what. He didn’t have the part needed to fix my recliner even though Guardsman had all the information provided so the tech would have the part. So this will be a many week process. It’s almost like Guardsman doesn’t care at all about customer service, just their high cost of the plan. Very disappointing.