Since 1915, Guardsman has been a leader in furniture care. We offer a complete line of furniture products designed to clean, protect and enhance the natural beauty of wood finishes, in-home fabrics, and leather and fabric upholstery, as well as product...
Guardsman (guardsman.com) has 418 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Furniture Stores · GRAND RAPIDS, Michigan
Excellent
Furniture Stores · Kentwood, Michigan
Excellent
Furniture Stores · Clinton Twp, Michigan
Great
Furniture Stores · Ishpeming, Michigan
New
418 approved reviews, newest moderated first
customer
Had a stain on the cushion. Emailed gaurdsman and had an appointment within a week. Mark the technician arrived on the date and time arranged and even gave us a call to let us know he was on his way, he was very polite and professional and cleaned the whole cushion. Very satisfied
Monica C.
The process took forever, and even when the technician came and inspected the furniture we were told the company will take care of us because he couldn’t fix it and it is bad. Months later I got a response in the email saying that it was debit for “wear and tear”. Unacceptable, that isn’t wear and tear, a table that is breaking.
Audra
The absolute worst company and experience in the entire world. We got suckered into buying this protection plan with the promise of full coverage no questions asked. Once we filed a claim, they sent us a free cleaning kit. We tried it and it didn’t work so we moved to the next step, which was sending out someone to clean the stain. ironically, after we did this, their email went into my spam folder. when I called for an update, they informed me that the email had probably gone into my spam folder and i had missed the reply-by cut off date. I explained that none of their other emails had gone into my spam folder and I didn’t think to look in there because of that. They wouldn’t even give me the time of day. Now the claim is closed and they will not budge with it. What an absolute joke.
Mrs H.
WHEN ARE YOU COMING TO MEND MY TWO SEATER SICK OF WAITING GOING TO COURT NOT WAITING ANY MORE YOUR A UTER DISGRACE !!!!!!
Renata
Bad. Called with time of arrival, 20 min late had wrong address and moved onto next person (9:30 am). After ineffective communication, tech returned at 3:30 pm and refused to clean ottoman and the OUTSIDE of the chair. Wanted to charge around $140. We declined. We received a bill for $70. Do not call these people.
Marty S.
I paid $599 + tax for a completely worthless Guardsman protection plan for an expensive leather sectional sofa. They refused to address a stained armless section and said the stretched out unsightly leather was normal wear and tear. Completely useless plan
Robbie R.
The process to actually claim is purposefully difficult and you need to jump through many ridiculous hoops and answer the same questions over and over again all just to be told no in the end. Honestly save your money and just hire a professional if needed. It will save you a lot of time and frustration.
Kayley F.
Our then 1 year old boy scribbled over part of our 5 month old sofa in Biro and we have Guardsman protection - Guardsman will not repair the damage as they say it was done over a period of time and allowed to accumulate before reporting… the pen marks are clearly the same pen and it’s obvious to anyone that it was done in the same incident. I have since reported Guardsman to The Financial Ombudsman and we are awaiting their next steps. I am also currently going through a complaint and investigation with DFS, as we purchased the insurance with Guardsman through them, and DFS are investigating the case. If you read other reviews you will find an almost identical complaint to ours time and time again… avoid this company.