GuardsmanReviews of guardsman.com

Would give zero stars if I could. Filed a claim with them over 6 months ago, they have sent out 2 different technicians for them both to tell me the couch needs to just be completely replaced. They even sent an email stating they would not be able to perform a high quality repair but they are going to send another technician out to do it anyways. I have requested store credit and they just keep telling me a technician will come fix it. Ridiculously hard to get a hold of, their customer service hours are non existent, and your on hold for hours just to get hung up on with no call back. Havertys told me they don't use them anymore because of their poor service, wish I would have known that before I spent the money on their plan.

I purchased this insurance from Haverty’s for every piece of furniture I bought for our new home. I have been waiting over 6 months now for them to fix my reclining love seat. I was also denied service for a rug and my adjustable bed frame. If you are buying furniture, and you are offed insurance ask which company they use. If it is Guardsman, then do not take it. They are a rip off company!!!

Our electronics broke and claim was denied. We have a sectional with chairs that won’t recline. Canceling our warranty is not an easy process which requires writing a letter to a Post Office Box. They can’t do it over the phone. Never Again!!!!

Turned in a claim on a duo couch and loveseat. Stains, and padding literally fell out of cushions. Claim denied. Said it was not covered under the plan. I will never get a warranty from this shady company again. Just wasted money. And I am telling everyone I know about my experience with them. I've actually thought about putting a very large sign on my trailer and driving around furniture stores....there is a sign in my front yard now..

1 STAR ONLY BECAUSE ZERO ISN’T AN OPTION. THIS SAMSUNG FRIDGE COST ME OVER $2,000 AND HAS BEEN THE BIGGEST MISTAKE I HAVE EVER MADE. THREE MASSIVE FAILURES IN LESS THAN 3 MONTHS — FIRST A LEAK, THEN BROKEN SEALS, AND NOW A DEAD EVAPORATOR. I HAVE BEEN WITHOUT A WORKING FRIDGE FOR OVER A MONTH, AND THE LAST THREE MONTHS HAVE BEEN NOTHING BUT CONSTANT REPAIRS BACK TO BACK. I HAVE CALLED OVER AND OVER TRYING TO REACH THE SUPERVISOR “LOUIS” (OR “LUIS”) AND HE NEVER CALLS BACK. I SPOKE WITH SOMEONE NAMED “TANIA” WHO WAS ABSOLUTELY USELESS AND DID NOTHING TO HELP. THIS “WARRANTY” IS A TOTAL SCAM — NOTHING BUT EMPTY PROMISES, WASTED TIME, AND ENDLESS STRESS. TO ANYONE READING THIS: DO NOT WASTE YOUR MONEY ON GUARDMAN WARRANTY YOU WILL GET HORRIBLE SERVICE, AND A WARRANTY THAT IS WORTHLESS. LEARN FROM MY MISTAKE BEFORE IT COSTS YOU THOUSANDS LIKE IT DID ME.

DELAY DELAY DELAY. Useless hopeless scam. Waste of money. Avoid

This is the worst company ever. Call center wait times R over 45 minutes and than they disconnect the call I placed a claim 9 days ago and still have not heard back. They are awful and I believe the company is a scam

This company is absolutely rubbish,since April we have been waiting for some replacement cushion, we have had to constantly ring them emailthem. we get no reply 15th of July there were supposed to arrive,they said there were in the warehouse waiting for delivery. its the 30th still waiting never ever would i go with this company and dfs shouldn't sell it to customers either.