Eva P.
If you want to plant anything this…
If you want to plant anything this Spring, cancel your order with them and request a full refund. Shipments promised in April pushed back week after week. Get a different promise of ship dates from multiple people and each time, not fulfilled. My April shipping dates are now June. Cancel, get the credit and go to your local garden center.
Response from GrowJoyJun 1, 2021
Hi Eva Phillips, I cannot apologize enough for any misinformation you have been given. Your orders were placed in March, and scheduled to ship out the week of 05/16. This is based on New York's last average frost date, according to the USDA. This should have been on your order confirmation screen after checkout, and on your confirmation email. We are roughly two weeks behind in shipping, due to unexpected delays, and overwhelming number of orders that came through in the beginning of May. We are working as hard as we can every day to get as many orders as we can shipped out. I do see Vanessa was able to get all your orders canceled and refunded back to you. If you have any other questions or concerns, please let us know. You can give us a call at (888) 907-4769 and ask for Ashley. Or send us an email at [email protected], and in the subject put Trustpilot, see Ashley. Please accept my sincere apologies for the frustration and inconvenience this has caused. Sincerely, Ashley Reece Customer Satisfaction Manager GrowJoy Inc.