GrowJoyReviews of growjoy.com

If I could give a 0, I would. Ordered 2 dozen plants back in Nov 2020 to be shipped March 2021. Order was delayed twice (not due to COVID, they indicated they were moving to a new warehouse). When I received my order, it was missing 6 plants. No mention of it to me, no credit. I guess they were hoping I wouldn't notice. Order shipped a month late and plants are puny as heck. 2 have already died. One that should be flowering in May has not a single bud on it. Spoke with customer service over the missing plants. They just couldn't care less. You would think shorting someones order would at least get an apology. Well, you'd be wrong with this company. Do NOT waste your time or money.

Placed two separate orders for plants, paid for each order, 1 in Feb, 2021, other end of March 2021. I was led to believe plants would ship, repeated delays and messages saying orders would ship soon. We normally have our plants in the ground on Memorial day in Minnesota and that was my deadline. Went to website and cancelled both orders, speedy refund but it was not the result I wanted, I wanted the plants in a timely manner which never happened. They have a great website but that's where it ends for this company...Adios Growjoy...

At this point I'd leave a zero if I could. Let's make this very simple. I ordered twice last year from Grow Joy and received those orders just fine. So I felt confidant and placed a fairly large order (489160) on May 6 and received a confirmation for shipping week of 5/23. No shipment, no update, no status via email or the website. 3 email messages (or is it 4 now?, 2 different platforms) and one phone message and NO replies on any of those methods. I will have to open a dispute with my bank as they very definitely had no problem taking my money. Please don't muck with a retired Rocket Scientist Project Manager. We know how to resolve things. AND document things.

I ordered seeds and a hibiscus December 1, 2020. They were to be delivered in the spring. Nothing. So I contacted the company three times with no response. I called again today and now there is no voicemail on their phone. I understand things happen, with COVID and all, but when a company chooses not to address their customers, there is only one assumption a customer can make... they are not ethical. Period. DO NOT GIVE THEM YOUR MONEY!

The plants that I got were all healthy and have grown well. Many are already flowering. However, two plants were missing but still on my order and in the total. I've reached out multiple times by email and have left multiple voicemails but haven't had any response at all in the 11 days since. Please at least acknowledge communication, even if it's a message that you're swamped and will respond within a certain number of days.

I found this company back in February and had very high hopes for them. I placed orders for various plants and veggies because their selection was seemingly better than anyone else's I could find. I placed 5 orders between February 23rd and April 12th. I even got my father to place an order also. Sadly, much like everyone else on this list I have been left out in the cold. I have tried the phone call / VM route to no avail. I sent emails and got very limited responses (I got roughly 2 replies just pushing my ship dates out). Finally I went onto Facebook Messenger and spoke to someone who did not reveal his/her name. They noted my complain and all they kept saying was they would run it by their Customer Service Manager. I have not heard back from anyone from this company. I was supposed to get my hundreds of dollars of plants weeks ago. In NY my plants should have been in the ground weeks ago. If...and this is a bif IF I do get them I have no idea if my garden will grow this year. I have read here and in other areas that they are overwhelmed with orders, had some new facility in Alabama to bring online, are short staffed etc etc. I honestly don't know what is true and what is not. I got an email last week saying one of my orders (ironically the one placed in April) would ship this week but made no mention of my 4 other orders that were placed in late February and early March. Clearly this company is either a SCAM or is not long to stay in business. I keep holding out hope that my plants will magically arrive any day so I can save my garden for this year but I am not optimistic. Perhaps another company trying to get over on their customers in a pandemic. Sad that someone would do this. Based on other responses, I have read multiple times that the Customer Service Manager couldn't find people's orders but they should call their 1800 number and ask for Ashley...despite the fact nobody answers their 1800 #! So on the outside chance I might actually get a response to this, here are my order #s and my name. 483040 473619 471547 471036 469737 Howard Kubel

THEY DO NOT ANSWER CALLS. THEY FABRICATE DIFFERENT NARRATIVES IN RESPONSE TO THE MULTITUDE OF NEGATIVE REVIEWS FROM DISSATISFIED CUSTOMERS TO MAKE THE BUSINESS LOOK GOOD. READ ALL OF THE REVIEWS FIRST. SCAM COMPANY. DO NOT WASTE YOUR MONEY. CUSTOMER SERVICE IS NONEXISTENT. THEY NEVER ANSWER THE PHONE. THEY DO NOT RESPOND TO EMAILS. I HAVE FILED COMPLAINT WITH THE INDIANA BBB.

If they make this right, i will definatly post that here Very disappointed. I thought i had checked thoroughly that they were a legit company. They are not. No response to 2 emails, no answering their phone or returning phone messages. I got worried because they billed me for my full order which i paid thru amazon pay. Then one of the flowers are no longer available. They never notified me, just took it off my order but didn't reimburse. I've asked multiple times about the reimbursement, but they never respond. It appears my order is supposed to ship next month now, but with these other reviews it looks like im SOL recieving it :( dang it