Terri
Highest quality products, packaging and delivery
To the 175 people who read my previous 1-star review, I hope you read this one as well. I wish I knew then what I know now. I have ordered live plants online before so I had something to which I could compare this order. I have never seen such attention in packaging and sending live plants. The quality of the packaging materials surpassed any previous experience from other nurseries and greenhouses. The quality of the plants gets a 5-star rating from me. They arrived in perfect condition as if I had purchased them locally. The instructions that were included displayed care and concern for every plant. I cannot give 5 stars simply because of the lack of communication while my order was being delayed. Now, I have a better idea. If each order is packaged as carefully as mine was, finding time to communicate would be difficult. I do hope GrowJoy figures out a way to communicate with its online customers and not compromise quality.
Response from GrowJoyJun 1, 2021
Terri, we are so happy you received your plants in great condition. This is what we strive for with each order. Unfortunately we simply had to move all of our customer service reps into the growing/shipping process these last few weeks as we can not find enough people who want to work this season. We felt is was more important in the short term to get plants delivered and we will deal with communication once we get back on top of the deliveries. We have and are taking steps to make sure this is never an issue again. I hope you give us another try next spring so we can wow you with communication as well. Happy gardening, Joe