GrowJoyReviews of growjoy.com

So far, I have paid almost $100 for the plants I ordered in Feb, but nothing has been shipped. Their website still shows shipping of these same items will occur on Mar 29 to my area. That was last week. The weather is great, no reason not so ship. GrowJoy has not responded to 3 email attempts to get information. This morning I called them and actually got a customer service agent who said they have had problems with their new location in Alabama and this has delayed their ability to ship orders. She stated my order may be delayed another 2 weeks. When I informed her that I’ve sent 3 emails over the past week asking for information without any response, she laughed. Yep, actually laughed at their arrogance in not bothering to respond to emails. I’m done with this one. Never again.

SATISFACTION GUARANTEED. I purchased by mail order in November, for an anticipated delivery date in February. When growing conditions made it clear to them that date would not be possible, they emailed me in advance. When the plant arrived (VERY well packed), it was not what I’d expected. When Grow-Joy learned of my dissatisfaction, they immediately volunteered to refund my money. Classy.

I can't imagine why GrowJoy has gotten a few 1-star reviews. My experience has always been: super-easy ordering on their website; plants arrive looking amazing and are healthy with well-established roots; my garden has always been insanely productive. I recommend the company highly if you're a serious gardener who wants a great variety to choose from and healthy starts for your garden beds.

Ordered three plants in early May, two weeks later got an email that their business was so good they couldn't get my order out, it would be delayed 2-3 weeks. Now, 5 weeks after ordering and paying, I get an email that they don't have the plants after all. Thanks for wasting my time. Don't trust this company to deal in good faith

Shipping took forever and the planes were almost dead when they arrived. I reached out to them to see if we could find a resolution and never heard back. Will never order from them again

Plants don't arrive on time and are not healthy. I ordered in April and received a hydrangea last week. The plant was diseased with a fungus. I had to throw it away.

I ordered many plants at the end of April 2020. I received some of the plants as scheduled. Some arrived either dead or barely alive. I contacted the customer service dept. and they asked me to send a pic of the dead plants. I did and received a credit. So far so good. Fast forward to June 1 when the rest of the plants were scheduled to be shipped. I have been calling them and there is no answer. I have emailed them and again no response. I have no idea if/when they will send the rest of the plants. Will cancel my order via my credit card if I don't hear from them by the end of the week! BTW, I have tried very hard to keep all the sickly plants alive. They are surviving but not thriving. Next year I will purchase what I need from the the nursery store near my home. Really not worth the headache and effort.

Well after 2 weeks of trying to contact these folks and giving ample opportunities to respond, they did not. I ordered 3 plants, 2 of which are doing well. One came in a fragile state and expired within 3 days. I inquired immediately bwo their online contact page as ell as through email. That said, I am very disappointed with their cistomer service and do not recommend this company at all. Currently an automated email is up as soon as you contact them bwo of email explaining they are busy and they will get back to you within 48 hours. Well, i gave it 4 amd still no response. I purchased these plants in good faith and expect good faith service. I don't recommend this company. All ya had to do is respond.