GrowJoyReviews of growjoy.com

I placed my order 4/11 for 3 items. I received two but have heard nothing about my hydrangea and it’s June 10th. No one responds to my emails and the mailbox is always full when I try to call. If they think this is good customer service they are sadly mistaken. If I don’t get a response this week I’m calling my credit card company to dispute the charge.

My order # is 485909. I'm disappointed. I placed an order that had 3 items. When I received an email for my shipment, they only listed two items. I sent an email to them because you can't get through to them by phone, because they are shorthanded. I received a response from them and the email said "it will take up to two weeks for someone to respond". This is ridiculous! All I want to know is where is my third item is. I WILL NEVER order from them again. If it isn't in my shipment, then they better refund money for the missing item, but how can I get through to them?

I ordered and paid for my garden in March. Every time I check my order it is delayed another week. I have such a short growing season that I'm sitting here in tears! I don't know how to salvage this season. I have emailed them twice now and received no reply! I have placed a request for refund with PayPal. I am sorry I ever placed an order with them. Huge disappointment! Edit: I now have a tracking number and the order has shipped. I hope everything is healthy when it arrives. It's still too bad I had to get upset before they would fill the order. Final Edit: I am so glad to report that after 5 days in a dark box and no water, my plants arrived well packaged, slightly wilted but after just one night they are bouncing right back! These are some of the healthiest plants I've ever purchased, local places included!!!! Due to delays, I wouldn't recommend relying on Grow joy for all your garden needs but if you are drawn to something special or flowers that won't mind getting a later start, this is a great option. I am removing my issue with PayPal.

I have ordered for the last 3 or 4 years here with no problems. I put my order in at the end of March and have not received anything yet. They do not answer their phone or e-mails. I rcvd an e-mail 2 weeks ago saying there was a delay but have not hear a word since. We have a very short planting season here and I am getting a little irritated. Next year I will have to purchase my plants somewhere else.

Placed my order for 2 cubanelle pepper plant and 1 eggplant mid may. Received it Monday. Bug infested and eaten leaves. I immediately email them with photos to the email address given. So far NO reply. I call and call no answer. I did get a voice-mail today but cannot leave message. I am so sorry I ordered from them. What kind of customer service is this, no reply to email no phone contact.

Order# 474864 LOVED the varieties of tomatoes I got from Grow Joy last year (2020). Placed this year's order on March 15th 2021. Plants should have arrived week of May 21st; shipping delays pushed back ship date "a couple weeks" per Grow Joy's email on May 27th (when I was hoping to plant). Now no one answers phones even though I called several times over several days at different times of day. No answer to my email requesting cancellation of my order. Thanks to the non-existent customer service I caution future buyers - caveat emptor!

I ordered pepper plants in April. At the time, the website indicated they were shipping to Ohio currently. After my placing the order, my confirmation email said the peppers would ship the week of May 30th. I haven't received my peppers. They won't answer the phone and their mailbox is full. I've emailed them directly and through their website, but I haven't received a reply. At this point, I don't want the peppers.... I just want a refund. I'd never order from this company again. Terrible customer service! Just read the numerous other reviews.

Earlier this year I discovered Grow Joy. When my first order arrived I was surprised by how big the perennials were. While a couple of geraniums were smaller, they all are healthy and look great. I have no doubt that they will thrive. All of the plants were well packed. I've since placed several more orders. I'm really pleased with this company.