GrowJoyReviews of growjoy.com

I ordered Common Milkweed In March & again in April Order # 473459 & 480410. The payment was immediately processed. As of June 14 I still have not received my order. I have tried to contact them several times & received no response. This is completely unacceptable treatment of customers. This is my last order with them. Additionally, even though they claim they are short staffed & can't fill orders, I keep getting texts to buy more plants. Something is really wrong here. Since I bought it using Paypal, I am now disputing the purchases. Rather interesting, suddenly, after Paypal contacted them about my issue, my plants get shipped the same day. We'll see what I get. They are scheduled for delivery tomorrow. Now that they are getting bad reviews, suddenly 5 star glowing reports are showing up. Obviously they are paying people to try to clean up the mess they have self created. Today I finally received 1/2 of my order. This is due to Paypal intervening. What is bizarre is they filled my April order but not my March one. I am still missing 4 Milkweed plants. The ones I received today are very small. Probably not any good for this year. Since they have filled part of my order, I am raising them to 2 stars. Still unacceptable service. Beware of the 5 star rave reviews that have been suddenly appearing out here. These are clearly professionally written by people that were paid & were not actual customers. Seeing that this company has no soul and is fraudulently flooding this site with fake 5 star reviews, I am moving my rating of them back to 1 star. Please flag these fake reviews.

First order was great nice plants, some were damaged in shipping and they refund money quickly after I called. Then everything went south! Reordered plants on 5/8 Order #489662 and placed another order 5/11 order #490890. Here it is 6/13 and no e-mail or answer to phone messages Also they keep sending me ads for other plants to order.

Well, my order was.promised the week of May 30th. Took my vacation. Didn't come. Had to go by run of theills plants. They didn't answer my emails or my calls. Hope to get my $75 refund, but looks bad. Wouldn't recommend this company. THANK YOU

My order number is 492720. BUYER BEWARE: this company is a scam. I ordered my vegetable plants because the website said they’d be shipping out May 19th- still nothing. Now I’ve missed a whole month out of the growing season. I’ve called and emailed so many times, never experienced a customer service dept this absent. I’m going to give it until Monday before disputing the charges. Very dissapointing.

As long time customers of this company (formerly Garden Harvest Supply), we are incredibly disappointed. Our ship dates continue to be pushed back to the point of now missing a large portion of our vegetable growing season and weather that is too hot to safely plant the perennials we have been waiting for. We have called and emailed numerous times with no response. We request immediate cancellation and refund of orders #487856, #486600, #484411, #469193 and will sadly never order from this company again.

My order is #496732. While I do have sympathy for companies that cannot find workers right now, I feel the time spent responding to negative reviews might be better spent responding to emails and voicemails we’ve all sent/left. It’s very frustrating to not receive a response to my issue but continue to receive daily emails about a new sale they’re having. Before I placed my order I tried to contact the company several times, via email and phone, to ask a question about something on the plant listing. I never received a response, but went ahead and ordered after waiting for a couple of weeks because I couldn’t find a Dallas fern anywhere else. I also bought some canna lily plants. Unlike a lot of others, I did receive my order BUT I received two yellow canna when I ordered three and one of them was half dead. The others had been folded in order to fit in their boxes and each plant had broken leaves and/or stems. I sent an email with pictures of each plant, the plant tag and a picture of the packing slip. No response. I tried calling multiple times and their voicemail never picks up or is full and a message can’t be left. So I’m short one yellow canna and have one dying yellow canna that I’m babying to try and save. UPDATE: Amending my review from two stars to one star. After seller posted a response stating they would contact me..it’s been three days and I haven’t heard anything. No calls, voicemails, text messages, emails, nothing. What I have received are daily emails from them to advertise a sale or specific plant. Today it’s “fancy foliage” while yesterday was a sale on snapdragons. The day before was zinnias. Does the seller not understand how incredibly frustrating this is? You don’t say you’re going to contact me and then not do it. Unacceptable! I WOULD PLEASE LIKE A REFUND FOR THE TWO YELLOW CANNA.

I placed my order on 4-29-21 they took payment from pay pal and sent me a e-mail that said my plants would ship the week of 5-23-21 so far I have not received anything I have sent 3 e-mails they have not responded my ORDER CODE: JFM5329314221 I do not know what I should do should I contact pay pal and try to get my money back

Buyer beware! Don’t order from this company. I placed an order in March that still hasn’t been received. They haven’t responded to any emails, messages or phone calls for weeks. Now they have disabled their voicemail, too. I’ve disputed the charges as I haven’t received any communication from this company.