GrowJoyGrowJoy.com is an online plant nursery that has been filling gardens across the United States for over 15 years. As a small, family-run business, GrowJoy takes pride in cultivating and offering happy, healthy starter plants for vegetable gardens, flower beds, and containers. With a commitment to both quality and sustainability, GrowJoy stands behind its plants and aims to be a positive force for the environment. Customers are encouraged to shop with confidence on their website, which features a diverse selection of plants.
GrowJoy (growjoy.com) has 372 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Pat
Beautiful plants shipped carefully in special containers that protected each branch and bud! Not one stem was bruised of petchoas or petunias. The plants showed no sign of stress, the growing medium was intact and moist. I will definitely be a GrowJoy customer again.
Response from GrowJoyMay 29, 2022
We are thrilled to hear it. Enjoy your plants!
Richard S.
Joe from grow joy contacted me by phone today and was very helpful correcting mistake,thanks!
Response from GrowJoyMay 29, 2022
Thanks for allowing me to make it right. Sincerely, Joe
Gina G.
Can we please NOT, order from these people…. I ordered this huge flower combo as per the photo but I received a tiny little bunch of leaves, no type of even label to know which one is which…. Just disgusting!!!!
Response from GrowJoyMay 27, 2022
Gina, I am sorry to hear of the delivery of this plant with no tag. We do trim up our plants from time to time to keep them in good shape for shipment. This process only makes a nice plant when the flush out. The photos on our site is what a full, mature plant looks like when they are transplanted. I will try connecting by phone to take care of this issue of the missing tag. Sincerely, Joe
Jeff A.
I ordered 10 plants in March 2022 with guaranteed shipping mid May 2022. However, only 9 of the plants in my order were shipped. As their instructions specified, I started a ticket within 24 hours, never received confirmation email they promised, and only received a response 5 days later. They apologized and added reward points to my account, and offered a free shipping code. However, after logging in, I noticed that the plant I had ordered is now out of stock. After reading other reviews on BBB, it appears that this is a very common occurrence. They promise guaranteed shipping dates and a satisfaction guarantee, but appear to often ship orders missing plants, and do not contact the customer. Either they had a horribly mismanaged shipping department, or they intentionally do this whenever they do not have sufficient stock to ship. Rather than offer to send out the originally ordered plant immediately, they have you place the order yourself, and navigate their rewards program blindly. Or, simply offer a refund to the billed credit card. The apparent frequency of this issue (shown by reviews on BBB) suggests that this is something have either accepted or built into their business model; If the suitable plant is not available to ship, pretend like it was all a mistake - and assume most customers will either not notice or bother following up. This aligns with a few other misleading business practices: -their product reviews on their website appears to be cherrypicked - only displaying 5 star, glowing reviews for any product. -satisfaction guaranteed, but no customer service phone number Note on plants - they all arrived securely packed and in great shape, but were much smaller than I had hoped for. Overall in better shape than some garden center plants, but much smaller than something of equivalent price - where you know what you will get and when.
Response from GrowJoyMay 26, 2022
Thank you for reaching out on your order. I am sorry it took us 5 days to respond to your initial ticket about your missing plant. This time of year is very busy and we are running a bit behind. Please allow me to explain about your missing plant. Since you said it is back in stock I will assume it was a vegetable plant. Each week we have a new crop of veggies and when you preorder you are assigned a particular shipping week that is based on your area. Your order cannot be pulled from any other week, so if there is a problem with a particular variety in that particular week, we have no choice but to cancel and add reward points or do a refund. Once your preorder week has pasted, all new orders can be placed for the next week. That is when you may see the same variety that was not available the preceding week now available again. Because we have so many varieties there are times that we may have a poor germinating variety. Unfortunately when something does not germinate properly for a particular week we do not have enough time to reseed for that particular week, which is why we have to occasionally cancel some plants. This year we have had more varieties than normal that has been having issues, which has led to an above average amount of canceled plants. While we do everything we can to purchase good seed, sometimes particular varieties simply go back somewhere between the grower and use receiving them to start our seeding processes here. I am glad to see the rest of your order arrived in good condition and I am confident they will grow well and give you a bountiful harvest. If this reply does not explain things plainly enough, please reply to your last ticket and ask for Joe to respond. Your business is very much appreciated and I am sorry we did not meet your expectations. I wish you only the best. Joe
Consumer
I place three orders with this company and they did not send all the plants I ordered. I did receive points on their account for one of the plants they did not send which required me to just buy more plants from them for one of the plants I bought from them. The second plant I order they stated on the email shipment confirmation it was being sent when the order arrived the plant was not included they did not respond to my emails or attempt a refund. Please buy your plants from other places this company does not honor the customer and you will mostly not get the plants you order from them
Response from GrowJoyMay 26, 2022
I am sorry to see we did not send all of your plants and have not responded to your email. Unfortunately we do not correspond via email but only through our ticketing system that is located on our contact page. You can find it here: https://growjoy.happyfox.com/new We most certainly honor each and every customer and would hope to hear from you via a help desk ticket so we are able to see your orders and address any concerns you may have. Sincerely, Joe
Bradley C.
Horrible service. 25% of my order is missing and there is no customer service number, just a customer contact email box and after 5 days still no response and the tomato plants that did arrive were in horrible condition! will never again use GrowJoy.
Response from GrowJoyMay 26, 2022
Hello. I am sorry for the missing plants. Unfortunately we do not correspond via email but only through our ticketing system that is located on our contact page. You can find it here: https://growjoy.happyfox.com/new If you are not able to use our help desk, please provide your order number so we have a way to contact you. Sincerely, Joe
Renee
My order placed in March stated ship week of May 15th. Since I have already been charged a fee for something that has not shipped I became concerned since no notice of shipment this week. I have sent at least three questions through their ticket placement service with no response. It's making me uncomfortable that I have not received a response. This is poor customer service and will not order from them in the future. If this company has poor reviews they should be reported to Better Business Bureau or another organization in IN. Honestly, I could of already had my plants if I had went to a local garden center. I was hoping to get them early and potted for the start of warm weather. Will not do this again. I just hope I get my plants that I have already paid for.
Response from GrowJoyMay 23, 2022
Hi Renee, I am so sorry to hear that you are having such issues with your order. As a small business, we're doing our very best to ship as many orders as we can and return customer inquiries as soon as we can, but it's been a very busy last few weeks for us. I'll go to our tickets now and try to find your ticket, in order to take care of any issues promptly.
Em K.
My first time to order from GrowJoy. I was skeptical because in the past when ordering from other companies the plants arrive looking very sad and beat up. GrowJoy sent larger, healthier, thriving plants in the absolute BEST PACKAGING I have ever gotten and I am over 70 so I've been buying plants a long time. The fact that I was able to buy Lotus Vine plants when every nursery seems to be out was truly pleasing! Believe me, I searched locally and online. Needless to say, I am thrilled with my order, store communication and packaging. Thanks, GrowJoy!
Response from GrowJoyMay 23, 2022
Hi Em, thank you so much for the 5-star review and I'm thrilled to hear you were able to find the Lotus Vine on our site! We try to make a point of having a large selection of unique plants, so customers, like yourself, can find everything they're looking for. I'm, also, happy that all your plants arrived happy and healthy. I hope your 2022 garden is the best yet!
