GrowJoyGrowJoy.com is an online plant nursery that has been filling gardens across the United States for over 15 years. As a small, family-run business, GrowJoy takes pride in cultivating and offering happy, healthy starter plants for vegetable gardens, flower beds, and containers. With a commitment to both quality and sustainability, GrowJoy stands behind its plants and aims to be a positive force for the environment. Customers are encouraged to shop with confidence on their website, which features a diverse selection of plants.
GrowJoy (growjoy.com) has 372 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Catherine K.
This is a wonderful company to do business with. My plants came in excellent condition, and they are now really growing. I will continue to do business with them. If you like really healthy plants, this is the company.
Response from GrowJoyMay 4, 2022
Hi Catherine, thank you so much for the 5-star review! We're so happy to hear that your plants arrived in great condition, and we look forward to sending you more in the future. Happy gardening :)
Donita
I have ordered several times from Grow Joy with no issues. However, last November I preordered vegetables, herbs, and flowers for spring shipping. They sent me an email on the 15th of this month saying my order had shipped. I did not receive the order until the 21st. Everything came in one box. I had four petunia plants that was completely destroyed. I contacted Growjoy and sent photos as requested. Customer Service stated that the 15th date was only the date when the shipping label was created and order did not ship until 19th. Admitted the flowers look they took a beating and offered to give me credit. I have since asked on two different occasions where I would access the credit so I could reorder the same flowers as I wanted to get them all planted at the same time so they would grow at the same rate. I have since planted the two that were OK and have yet to get a response back to where I would access the credit. Needless to say I am done and will not order from this company ever again!!
Response from GrowJoyApr 29, 2022
Hi Donita, this is Chris the COO of GrowJoy. I would like to apologize for the terrible customer service and shipping experience you have had with us. We strive to provide joy to our customers through our plants and service, but we have let you down. Earlier this week we terminated two of the customer service agents that were handling the bulk of our replies because customers were not being responded to in a timely manner or taken care of correctly. I am truly sorry you had to go through that with us. To answer your question, you can access the credit in one of two ways. The first is through your password-protected customer account (if you have created one). The second is during the checkout process on the 'Payment & Other Information' tab there is a input box where you can enter a Reward Points amount and your account total is listed above. Please feel free to reach out to me directly via email at [email protected] and I will do my very best to help you with this order and any other issue we have created for you. All my best, Chris
Renee
[ UPDATE: GrowJoy responded, so I added two stars. I didn't find any note saying that there was a crop failure. I'll see in June if there will be another crop failure when I add a review. ] I ordered 5 herb plaints total. I was supposed to receive four now and one in June. I received two peppermint plants (finally) and haven't received the other two + I have one coming in June. I notified GrowJoy even giving them the order number. I haven't heard from them. I spent over $50.00 (to get free shipping) and have gotten only $13.00 worth of plants. I wished that I had read the reviews first.
Response from GrowJoyApr 13, 2022
Hello Renee, I am truly sorry to hear that you only received your two Peppermint Plants from your order! After looking through our ticketing system, I was able to locate your ticket sent on Monday after business hours. You should have received an auto-response letting you know we received your ticket, our business hours, and to please allow up to 72 hours for a response. Your order contained 3 herbs, an annual, and a shrub. The Mint Herb and Vinca plant on your order experienced a crop failure. A refund was processed on 04/06/2022, there should have been a note included with your order. I am sorry if there wasn't. The Elderberry Shrub is scheduled to ship in June. I have responded to your ticket and provided the refund receipt. Sincerely, Ashley Reece.
Tess Noell P.
Plant arrived with leaves and blooms wilted and they fell off after three days. Dead on arrival
Response from GrowJoyMar 29, 2022
Hello Tess, I am truly sorry to hear that your plant arrived with leaves and blooms that were wilted. The blooms should have been trimmed prior to shipping, they do not hold in shipping. We do guarantee our plants to arrive in great shape, we request to be notified within 24 hours of delivery for any issues or concerns so we can be of further assistance. I responded to your ticket created yesterday, we look forward to working with you to get this resolved. Sincerely, Ashley Reece.
Vanessa L.
My experiences with Growjoy have been excellent. The plants arrive in great shape and the packaging is the best I've seen. There have been some delays in shipping that were explained in a video that the company sent to me, describing issues that arose in their Alabama facility. The video was much appreciated. I have already ordered my spring plants and am confident they'll arrive as healthy as the ones I've received in the past.
Response from GrowJoyJan 4, 2022
Hello Vanessa, Thank you for your 5-star review! We are very happy to hear that your plants arrived in great shape. Thank you for all your patience and understanding through this past season! We look forward to providing you great plants in the future. All my best, Ashley Reece.
Elissa S.
Excellent service. Healthy plants which were excellent producers. Highly recommend.
Response from GrowJoyDec 29, 2021
Hello Elissa, Thank you for your 5-Star Review, we greatly appreciate it! I am so happy to hear that you've had excellent service and the plants you received were healthy and produced great for you! We look forward to providing you great plants in the future. Happy Gardening and Happy Holidays, Ashley Reece.
David B.
On May 20,2021, I ordered 7 Giant Belgium Pink Tomato plants from there website. Growjoy charge me $43.75, I never received the plant because of a crop failure. I have sent them several emails trying to get my money with no response and no money. This Place is a rip off. Dave
Response from GrowJoyDec 14, 2021
Hello David, Thank you for taking the time to talk with me today. I am glad that we were able to figure out what happened and get everything taken care of for you. A partial refund was issued 08/13. A check for the remaining refund has been issued and put in the mail this afternoon. I sent you a personal email with the check number. All my best, Ashley Reece.
Carol L. T.
I loved my plants from Grow Joy! They were healthy and well developed, not small and spindly like I've received from other growers. Just beautiful!
Response from GrowJoyDec 13, 2021
Hello Carol, Thank you for your 5-star review! We really appreciate it. I am very happy to hear that you loved your plants and that they arrived healthy and well-developed! We look forward to providing you great plants in the future. Happy Gardening, Ashley.
