GrowJoyReviews of growjoy.com

I placed an order for 15 plants - 9 of them came on time and were beautiful and in excellent condition. 6 of the vinca did not arrive. I thought maybe they would come the following day and when they did not I opened a ticket since I could not find a phone number. I opened ticket TAIWM100008800 and then ticket OIOQ100009043 and still have had no response. The original order number was 560013. I noticed these were getting responses so I am crossing my fingers that I will hear back from someone. I did get a response and everything is great! The plants and packaging I have received so far have been of excellent quality!! Still placing orders!!

I wish I'd read these reviews first before ordering. I just received my order...I'd ordered 7 plants & have only received 3, even though the packing slip states they're in this package. I just sent a ticket to them & already have anxiety over them responding, from other reviews. I'll dispute the charges if I don't hear back from the within 5 days. I don't have time to constantly email a place that I paid good money to for products I didn't receive. I almost put in another order the other night. Now I'm glad I didn't. Every business should have a phone number to be reached at. I should've paid more attention to that.

Plants were in great shape and they are growing well in my garden.

Nice plant but my order From February 27 2022 aren’t here yet 😢 Ohio weather is perfect now would like to start planting real soon

I put orders on their website on 4/10/2022, I ordered these items: 2 Mahara Magic Bougainvillea 2 Mahara Roseville Bougainvillea 1 Violet Blueberry Ice Bougainvillea The order took too long to ship them so I sent email saying to ship my plants. They replied that they will ship next week. They only sent me the 2 Mahara Magic and missing the 3 others in the shipment Order # 562098 ******************************************************** Shipping Method: Standard Shipping Number of Packages: 1 You earned 60 Reward Points on this purchase, which is equal to 3.00 ORDER DETAILS QTY PRODUCT UNIT PRICE TOTAL ================================================================================ 2 Mahara Magic Bougainvillea Plant (Click 12.49 24.98 Here for Spring 2022 Ship Dates) (FA-BOU-MAHM-2) 2 Mahara Roseville Bougainvillea Plant 12.49 24.98 (Click Here for Spring 2022 Ship Dates) (FA-BOU-MAHR-2) 1 Violet Blueberry Ice Bougainvillea 9.99 Plant (Click Here for Spring 2022 Ship Dates) (FA-BOU-VIOBI-2) Subtotal: 59.95 ============================== Total: 59.95 Thank you for shopping at GrowJoy, Inc. ******************************************************** THESE IS WHAT THEY SENT TO ME THE SHIPMENT IS ONLY 2 items I paid 5 items. I sent more than 6 email asking what happen to the rest of my merchandises, no response back (Deseription Mahara Magic Bougainvillea Plant Total Items: 2 ORDER NOTES So far I have not heard what happen to the rest of my orders since they don’t response to my 6 emails. I been stressing and giving me anxiety about this transaction I’m getting depressed about this ordeal. I dont think I will recommend this company to my friends.

I ordered a couple of plants from GrowJoy in 2020 and was very happy with the plants and their service. In 2021, I pre-ordered many plants expecting the same quality and service as before. The plants arrived poorly packaged and a good number of them were dead or nearly dead. Several items did not arrive at all but were on the invoice as being shipped. I contacted them many times, but never received a reply. I told them in detail the plants that were missing or dead and asked for a refund as it was too late to plant by that time. Still no response. I contacted them several more times and finally contacted my credit card company and had them contact GrowJoy about getting a refund. I finally received a credit on my card for the missing and damaged or dead items. I never received any kind of response from GrowJoy and I would NEVER order from them again or recommend them to anyone.

Great plants and very well packaged for shipment! And customer service is off the chart ! Thank u for taking pride in what you do !

Worst online shopping for plants. It seems like they can never fulfill the whole order - my orders always get partially canceled without notification. They only give you back reward points for part of the order that is not fulfilled. And the plants being canceled usually will show in stock in a few days. The reward points are like store credit. You have to go back to buy their products with a $14.99 shipping charge.