Grounded LabsReviews of grounded.so

My experience was beyond 5 stars very fast with a response with questions and problem solving. With my recent issues they were very fast to come up with a solution and not dragging it out for days like other companies do. Their customer service is absolutely amazing.

I love my oasis mini so much! I had to buy the side table as well! I wish they had more girlie designs like more flowers, teddie bears, hiland cows. Also more American stuff like the American flag, combat boots, armed forces stuff. A lot more flower stuff for sure. But did I mention how much I love them! Also, I wish they had an option to buy extra bags of sand the size needed for the side tables. But again… I LOVE MY TABLES SO MUCH!!!!

Bought the oasis table from kickstarter October of 2024. Obviously there was delays and drama with tariffs and R&D. So it didn’t arrive until January of 2026. The second I got it there was a loud clicking noise so I emailed them. They scheduled me for a video call appointment a week later and the guy had me take apart the table just to do “fix” it. I put the table back together and because it takes forever to sketch an image I thanked him and hung up assuming it was fixed. Turns out it was significantly worse and they wanted me to schedule another appointment that was two weeks away just to diagnose the problem which I refused because at this point this table has been collecting dust for a month and I needed a solution not a diagnosis. Anyways Zach (the part owner of the company) told me twice in February and march that parts are arriving to their warehouse and he’ll send out replacement parts asap. It’s now April and I still haven’t gotten parts or a fix or a solution after 26 back and forth emails. Please do not buy this product. I wanted to love it so much but it was a genuine waste of $800

Buyer beware! I ordered a table in December and have been told monthly that it would ship “next month”. Here we are 5 months later and still no table. I have tried emails but it is an AI response every single time. No actual response that provides an update. I suspect a lot of the reviews I read were not real either and that this is an actual scam. Update: I have copies of all emails received and each one was noted in the response was from “Shaye”. If Shaye is a real person working there and not a chat bot, they did not provide transparency regarding my questions. The answers were vague and provided excuses as to why the shipment was delayed each month. Often the answers were contradictory in the email saying tables were being sorted and would be sent out in a couple of weeks only to learn a few weeks later they weren’t available for shipping after all. If this is a legitimate business, I would strongly encourage the consideration of better communication and transparency for people when they order. Consumer trust is important and it looks from many reviews that this is an ongoing issue.

Paid over $840 for a table in January. The advertisement said SHIPPING JANUARY. It’s now March, the same ads show shipping April. I’ve been misled via email on deadlines and timelines citing a different excuse each time. Look at the prior posts, they clearly ship out the item when a complaint is made and then post a response like it was taken care of already. Here’s what they do. They take your money and hold out on people until enough are ordered that they can buy them at a bulk discount. Unfortunate. Send me, and everyone else our tables. 😡

Ordered on Sat and received on the Wednesday, extremely well packaged!! Absolutely delighted with the build quality and very easy to set up. First picture was amazing, set up at my work which is an old folks home and they absolutely love it! Do you also supply extra sand just in case it’s knocked over? If so how much?

Good luck getting whatever you order. I’ve been waiting almost a year! If you go on their website it says it will ship out within 6-7 days.. yet here I am still waiting from last May! I ordered it for my husband for Father’s Day! That’s how long we’ve been waiting.. they used to send update emails but I guess they no longer do that. If you ask for an update now, it’s A.I generated so they don’t even give you an actual answer. I’m assuming because too many people didn’t get their product? It’s like they’re prioritizing the people who have bought them recently, not the ones that have been hanging on. Ridiculous. Maybe I should cancel my order and reorder it. I bet I’d get it quicker. I’m just the sucker that believed them. Do yourself a favor and stay away.

Exceptional customer service! Long story short, I damaged a part of a friend's Oasis Mini. Instead of purchasing an entirely new unit, I contacted the support team to see if we can resolve it regarding just the one part I broke. They responded within a day, and resolved it smoothly right away. Their demeanor and resolution were both pleasant. I tried the Oasis Mini at this friend's house as well, and it's cool!