Joan F.
Do not buy from this company
Do not buy from this company. They lie when they say they have responded to messages. The owner is extremely rude and needs to work on his customer service skills. You can find the same product at a cheaper price from other companies.
Response from Grounded LabsFeb 3, 2026
Hi Joan. I'm sorry to hear you had a negative experience, and I'm investigating to ensure no one was rude to you. I'm posting an exact transcript of your last interaction with our support team. Please let me know if there's another email thread I'm missing so that I can investigate this: Joan: "I would like to go ahead and get a refund please. Thanks." Grounded Labs: "Hello Joan, Thanks for reaching out to us about cancelling your order #69153. I've just canceled #69153 and issued a refund. Please allow 3-5 business days for this to arrive back on the payment method used for purchasing. Please let me know if you've got any additional questions or concerns, as I'm only an email away." Please let me know if there's something I'm missing so that I can continue to investigate this.



