Grounded LabsReviews of grounded.so

Loud. I emailed them to inform. They just told me it wasn’t that loud and that what I was hearing wasn’t that bad. I showed them their claim on the website as being whisper quiet. They ghosted me after that and now I’m stuck with a noisy machine. A shame, because otherwise it’s nice

Unless you enjoy constant troubleshooting and terrible customer service, don't buy this item. Have had mine for close to two years now. I spend way more time fixing it than I do looking at. It is a constant aggravating annoyance rather than the zen I bought it for. Overpriced garbage. Don't waste your time or money. Update: I have opened NUMEROUS support tickets including an email dialog last week. Nice try

I bought this for myself for Christmas. I didn't wind up setting it up until January. I got 3 months of use out of it. Then an update/upgrade popped up and you couldn't click no or download later, you could only say ok. It hasn't worked since. It won't connect now. I've reached out to customer service for help, letting them know I tried everything on their troubleshooting sheet. They emailed me the same directions for troubleshooting they put in the box. I let them know I'm not ignorant and I already tried that! And that is why I was reaching out for more help. None of these are cheap, and I enjoyed it while it worked, but if one update/upgrade is all it takes to shut the whole thing down, then it is not worth the money.