Grounded LabsReviews of grounded.so

worked for 3 or 4 days. paid so much for the coffee table and I loved the patterns. still waiting for support to assist. buyer beware.

We LOOOOOOVED it for the first month! Preordered it in April 2026, got it in May of 2026, and it hasn’t worked since June 2026 😔 It won’t connect to our wifi. It’s So frustrating. We have tried 1000 times and no luck.

The Oasis Mini is good, it’s really cool and relaxing to watch. The only downside (and a pretty major one at that, especially as a £100 item) is that my item worked for 3 days then became faulty and couldn’t connect to the app again. I contacted support and was met with a surprisingly helpful AI response which did show signs of resolving the problem but ultimately didn’t actually fix anything so the item is still not useable in it’s current state. I am now awaiting a response from a human but haven’t been given a timeframe as to how long to wait.

They have not shipped anything and there is no way to get hold of them. DO NOT BUY

Would not buy from Grounded Labs again. First, their customer service is awful. Canned messages and absolutely ZERO support. I ordered a table in June 2025 and was told it’d be delivered by September. September came and went - no update - no outreach. December rolls around, still no table. I contacted the company to understand what the delay was and got a canned message that my table would arrive in September 2025. Mind you, it’s now January 2026. March rolls around and still no table or update and the company’s solution was to cancel my order. Just absolutely vile. Homedics makes a superior product and you can actually deal with caring humans there. Buy one of those tables instead. Steer clear of Grounded Labs!!

I really tried to be patient with them but this has been such a headache. I was a Kick Starter supporter. My table was delivered in January 2026 and I've been talking to their support team on and off ever since. It started with a loud clanking sound and once I got through with support it hasn't worked. I've had to take the entire thing apart three times, I've done two video calls, they've shipped me a new engine only to have the board break and need to ship me a new one that still hasn't gotten here. You have to stay on top of support to get anything done or shipped or things just stall out and you lose time. It's a very expensive normal table in the corner of my living room. I hate when people notice it because I'm embarrassed to have spent so much money on something that doesn't work and having to explain the concept to them is even worse.

Bought the oasis table from kickstarter October of 2024. Obviously there was delays and drama with tariffs and R&D. So it didn’t arrive until January of 2026. The second I got it there was a loud clicking noise so I emailed them. They scheduled me for a video call appointment a week later and the guy had me take apart the table just to do “fix” it. I put the table back together and because it takes forever to sketch an image I thanked him and hung up assuming it was fixed. Turns out it was significantly worse and they wanted me to schedule another appointment that was two weeks away just to diagnose the problem which I refused because at this point this table has been collecting dust for a month and I needed a solution not a diagnosis. Anyways Zach (the part owner of the company) told me twice in February and march that parts are arriving to their warehouse and he’ll send out replacement parts asap. It’s now April and I still haven’t gotten parts or a fix or a solution after 26 back and forth emails. Please do not buy this product. I wanted to love it so much but it was a genuine waste of $800

Buyer beware! I ordered a table in December and have been told monthly that it would ship “next month”. Here we are 5 months later and still no table. I have tried emails but it is an AI response every single time. No actual response that provides an update. I suspect a lot of the reviews I read were not real either and that this is an actual scam. Update: I have copies of all emails received and each one was noted in the response was from “Shaye”. If Shaye is a real person working there and not a chat bot, they did not provide transparency regarding my questions. The answers were vague and provided excuses as to why the shipment was delayed each month. Often the answers were contradictory in the email saying tables were being sorted and would be sent out in a couple of weeks only to learn a few weeks later they weren’t available for shipping after all. If this is a legitimate business, I would strongly encourage the consideration of better communication and transparency for people when they order. Consumer trust is important and it looks from many reviews that this is an ongoing issue.