Grounded Labs is listed under Art & Handicraft.
Grounded Labs (grounded.so) has 62 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Michael S.
I pre-ordered the coffee table knowing it was going to have a shipping delay. The product arrive when they said it would. With that being said, the wait is DEFINITELY worth it. I give the customer service and the product a 10/10. Highly recommended!
Michael S.
I love this machine and love the fast customer service. I always look forward to the new designs, and there are many, and always new ones added regularly. I am always amazed with looking at the small metal ball making the perfect designs, and being able to control the endless different types of lighting effects is a huge bonus.
Kenneth
Love their patterns. Bought a side table for the home. So much fun that I got a mini for my clinic. Then ordered their new larger one to put in my waiting room. Had a software issue that they responded and quickly solved for me. Highly recommended. There are other similar type which I previously purchased. Oasis much better. More patterns and Great customer service. Don’t buy the others.
americansvoice
They have not shipped anything and there is no way to get hold of them. DO NOT BUY
Response from Grounded LabsJun 2, 2026
Requesting more information so that I can look into this! There are many ways to contact us including the email [email protected] and our support page which is https://grounded.so/pages/support?hcUrl=%2Fen-US Hi there. I sent a request yesterday for additional info so that I can look into what went wrong here, but it doesn't look like you've been able to get back to us yet. Please send over your email and order number so that I can get this resolved for you.
Dustin
Loud. I emailed them to inform. They just told me it wasn’t that loud and that what I was hearing wasn’t that bad. I showed them their claim on the website as being whisper quiet. They ghosted me after that and now I’m stuck with a noisy machine. A shame, because otherwise it’s nice
Response from Grounded LabsMay 31, 2026
Hi Dustin. I'm looking into this, and I'll make sure we get this resolved! All of the sand table products should be very quiet. Thanks for sending over your info! I looked into this, and it does look like we mistakenly closed your ticket. I apologize for that, and it's been re-opened. I'll defer to our support team, but I believe they're processing an exchange for this unit.
Yoshi
wonderful product and customer service! I was having troubles setting it up after changing internet locations with it and they responded very quickly to my message and were able to instruct me on how to get it working again. Kinda sad about it, since I didn't get to keep it for myself, but happy it is now working in its intended home with my Mom!
MRSTANYAVANNET
I love the Oasis MIni, i had been wanting one a while and my daughter bought me one for my birthday, Love it!!! There is so many pictures via the app to use, The app and use are very easy to navigate. Arrived well packaged and in perfect condition, connected to the WiFi super quick, love how you can change the light, do your own pictures to use, so easy to set up and use. Would love other coloured sands available in UK which they have said should happen next year!! Very quick to reply to my queries regarding this. 100% would buy other products if they become available for shipping to Scotland. If you have been on the fence regarding this product, Go for it you wouldn't be disappointed its very relaxing and watching the ball turn lines in sand into some really cool pictures whats not to love!! Such a brilliant idea. Quick deliver✔️ Well packaged ✔️ Quick customer service replies ✔️ Brilliant item, well made ✔️ 100% satisfied ✔️
Brian K.
Amazing. this table is so sweet. I purchased the coffee table. I find myself watching it instead of my TV. At first I was all like "hurry up finish the picture" but now this thing has help me with being patient. I feel calmer when Im around it. There support team here is very helpful and attentive. They got back to me within a day. It even was delivered a week early. I even put a ticket in for getting there new rectangle table, I cant wait for that one. Thank you so very much for creating a piece of art that is affordable. Namaste B
