Grounded LabsReviews of grounded.so

Unless you enjoy constant troubleshooting and terrible customer service, don't buy this item. Have had mine for close to two years now. I spend way more time fixing it than I do looking at. It is a constant aggravating annoyance rather than the zen I bought it for. Overpriced garbage. Don't waste your time or money. Update: I have opened NUMEROUS support tickets including an email dialog last week. Nice try

Would not buy from Grounded Labs again. First, their customer service is awful. Canned messages and absolutely ZERO support. I ordered a table in June 2025 and was told it’d be delivered by September. September came and went - no update - no outreach. December rolls around, still no table. I contacted the company to understand what the delay was and got a canned message that my table would arrive in September 2025. Mind you, it’s now January 2026. March rolls around and still no table or update and the company’s solution was to cancel my order. Just absolutely vile. Homedics makes a superior product and you can actually deal with caring humans there. Buy one of those tables instead. Steer clear of Grounded Labs!!

I backed Grounded Labs on kickstarter and have had my device for years. Even though the product was in storage for a year and time zone difference is substantial, they had prompt and helpful customer service! We were able to get it back up and running after a few troubleshooting attempts. Highly recommend and I definitely aim to get more of their products!

I am not sure why there have been so many negative reviews. Mine has worked great from day one and when there was an issue, they solved it immediately. I love my Oasis Mini!

I bought this for myself for Christmas. I didn't wind up setting it up until January. I got 3 months of use out of it. Then an update/upgrade popped up and you couldn't click no or download later, you could only say ok. It hasn't worked since. It won't connect now. I've reached out to customer service for help, letting them know I tried everything on their troubleshooting sheet. They emailed me the same directions for troubleshooting they put in the box. I let them know I'm not ignorant and I already tried that! And that is why I was reaching out for more help. None of these are cheap, and I enjoyed it while it worked, but if one update/upgrade is all it takes to shut the whole thing down, then it is not worth the money.

Absolute nightmare to initially set up and it was only when I tweaked my router that I could actually get it to connect. (Change from smart channel switching to fixed channel). Now that the negative part is actually out of the way it's really freaking mesmerising!

I really tried to be patient with them but this has been such a headache. I was a Kick Starter supporter. My table was delivered in January 2026 and I've been talking to their support team on and off ever since. It started with a loud clanking sound and once I got through with support it hasn't worked. I've had to take the entire thing apart three times, I've done two video calls, they've shipped me a new engine only to have the board break and need to ship me a new one that still hasn't gotten here. You have to stay on top of support to get anything done or shipped or things just stall out and you lose time. It's a very expensive normal table in the corner of my living room. I hate when people notice it because I'm embarrassed to have spent so much money on something that doesn't work and having to explain the concept to them is even worse.

Backed early on the Kickstarter. The tables quality exceeded my expectations, it's gorgeous and works great. Mine recently stopped working and customer service was so quick, responsive polite and helpful. They are RMA-ing my table which I hadn't known was even an option, being a Kickstarter campaign. Very pleased with the experience and will happily recommend.