GreystarReviews of greystar.com

Greystar is dishonest, untrustworthy, pretentious, and disrespectful. They are corporate greed at best. I am currently unemployed and legally classified as homeless. The lack of response from Greystar is causing unnecessary stress and hindering my job search. I have been incorrectly charged for my move-out balance with Greystar. Despite being informed that I would receive a refund of $66.45, my account now incorrectly states that I owe $723.39. This discrepancy is due to an incorrect charge of $834.74 for carpet damage by a former manager, Sam Blake, without any invoice for this charge. Despite numerous attempts to contact Greystar's accounts receivable and Element Barclay Station, I have not received a single response or helpful update. The only Greystar employees who have been helpful in this matter are Courtney Westervelt and Rachael Dinka. The only damage was minor carpet damage in the guest bedroom. The master bedroom was in pristine condition. The only itemized documentation I received stated the carpet damage was $177.80. The origin of the $834.74 charge remains unclear. I want to reiterate that I am only responsible for the replacement of the guest room carpet, as specified in our lease agreement. The carpet in the master bedroom is in almost new condition, and according to our lease, I am not liable for its replacement. As per Clause 11 in our lease agreement, I am financially responsible only for existing damages. The stains in the guest room, caused by my guest, do not necessitate the replacement of undamaged matching carpet. Since the carpet in the master bedroom was not damaged, the decision and associated replacement costs should be covered by Greystar. Despite all of this, my account still reflects the incorrect balance. I expect this to be rectified immediately. I advise potential renters to be cautious when dealing with Greystar. Ensure all charges are itemized and clearly explained, and keep a record of all communications. It's unfortunate that a company of this size lacks the basic customer service to resolve such issues promptly and fairly.

This is absolutely the worst renting experience of my life. They charge crazy and unjustified fees on your security deposit, then completely ignore you. They do not reply to your emails, phone calls, or mail—absolute negligence. The living experience is bad as well. The management consists of individuals who sit on Facebook all day, and they even write positive reviews for themselves. There are no maintenance personnel available. For instance, a leaking A/C unit took them a whole month just to show up. They are the worst. Avoid at all costs.

They will charge you crazy high deposits and will not return them in the timeframe required by state law. We are 3 months out waiting on a $2,000 deposit for the Cottages of Boone in Boone, NC. This company does not care about the "little people". AVOID THE COTTAGES OF BOONE. They know that people have no other choice than to rent these unsafe/unhealthy apartments because the housing is so sparce and hard to find in this crazy college town. They will never be forced to "be better". Their corporate numbers lead only to voicemail so they never have to admit anything to you personally. Good luck if you are forced to rent with them.

Moved into an apartment managed by Greystar on 11/17. There was a roach problem, the apartment was filthy, and its been like pulling teeth to get anything fixed. THE ROACH PROBLEM IS STILL NOT FIXED. I'd like to point out that failing to provide a insect free living environment is a violation of Arizona statute 9-1303. I have been as patient as possible but if this issue is not RESOLVED by the end of December, I will be hiring a lawyer.

Charged us rent after we moved out. Refuse to answer phone or return calls. Will not work to correct their mistakes

Horrible experience. They do not honor their own rental contracts and charge you for make believe items. I can tell you keep growing because of your own slimy practices.

Is there a way to give 0 star? Very bad management. Residents are bound to over pay rent and they don't do any single work after you sign the contract since now anything happened, residents are bound to follow the rules but the leasing office is not. Would not recommend this to anyone. They just care about money. There is a high pitching sound coming out of our bathroom which by the way can be heard in the entire house and it affects our sleep. We wake up in the middle of the night and then not able to sleep. But they are not doing anything for this since it is NOT EMERGENCY according to the leasing office and maintenance. They are asking for much more in the rent but the apartment is not even worth $50. AGAIN - Would not recommend this to anyone

This is an update review. In my previous review I mentioned that I was charged two "non-refundable community fees," $1k each from Overture Buckhead South and Overture Barrett, totaling $2k. I had cancelled both applications and requested a refund of both fees but was adamantly refused by all reps from both locations. After a couple emails to upper management I was finally heard, and in all fairness I'm providing this review update to 5 stars because of the professional help I received from Farrah. The $2k, was fully refunded, and I want to express my most sincere thanks and appreciation to Farrah who worked diligently to facilitate the refund. She was very pleasant, honest, truthful and professional, and followed through to keep me informed until the checks were finally processed and mailed. Thank you, Farrah!! The 5-star update is because of you! NOTE: I do hope that the application process is updated to provide more clarity to seniors who wish to live at either location.