GreystarReviews of greystar.com

Greystar is absolutely terrible specifically in the Austin, Texas area. I applied for an apartment at The Bowen in Austin, paid a $300 application fee and a $100 holding fee. AFTER I applied, they changed the price quote, which I have literally never experienced at an apartment. The apartment was in bad shape when I toured the actual unit, including a huge chip in the marble countertop and it had a big blue accent wall that was not featured in the model. The leasing agent went M.I.A. The whole thing was weird and I decided not to move in and I did not sign a lease. I requested a refund and was told I would get $100 back. I asked for a full refund. Taylor Rowell, the property manager gave me a snarky reply via email and then stopped responding for weeks. I initially won a chargeback with my bank for $300, then Greystar challenged the chargeback. At the SAME TIME, Taylor suddenly emailed me and said I would get a full $400 refund. THEN, I received a $50 invoice out of the blue (not itemized). If you've ever lived an apartment, you know how crucial it is to have accurate invoices/statements to protect your credit. I emailed Tayor Rowell about it and she stopped responding. To be clear, I contacted the property manager, Taylor Rowell, Mallory Benitez, the Regional Manager, the corporate office including the CEO Bob Faith, Renee Randle in Accounts Receivable, and the property OWNERS Southlake Capital over the course of over TWO MONTHS. NONE OF THESE FOLKS RESPONDED. THEY LITERALLY IGNORE ALL COMMUNICATIONS. Mind you, I never moved into this place. I paid them $400 and they are saying I owe them $50 despite me never moving in and them promising me a refund in writing. This is a horrible complex, horrible management, and horrible complex owner. They have a legal obligation to provide accurate statements but Greystar simply ignores all legal requirements of leasing apartment units. The sad/scary part is they manage MANY complexes around the country. Please steer clear if you can, there are so many better options. If you do end up in a dispute with them, get a lawyer as fast as you can and don't trust anything they say, even if it's in writing.

During our stay, we ignored the lack of security (consistently broken front garage gates) and embarrassingly filthy parking garage (cobwebs, litter, and spilled food that eventually dry up). We have, however, made multiple calls in request to PLEASE FIX the garage entry gates since we cannot enter at all. Often times, I am standing outside with baby and groceries, waiting for someone to come out to let me in. Though it was quite frustrating, this wasn’t even the biggest complaint! I can go on and on about how inconvenient our last months were leading up to moving out…but who has the time? Three weeks prior to the last day of our lease (Aug 2023), we bleached the apartment and moved out. Thank goodness I took photos (to show my husband because he said I’m wasting my time since it only has to be “broom-swept”). We received a bill of $600 for cleaning costs! When they sent us the photos, there was one tissue in the back of a closet, a few sticks on the balcony, and some water stains on the shower door. This is criminal and outrageous. NEVER RENT/LEASE from Greystar!

BEWARE! GREYSTAR IS GREEDY AND UNETHICAL!!!!!!!!!!

I've been living here for 7 years (literally the LONGEST resident). I moved in when they were FIRST built. I’ve ALWAYS paid rent on-time & been a pro, quiet, non-pet, non-smoking resident. $1800/mo 1 bedroom?! That's more than a HOUSE PAYMENT!!!!! This is UNFAIR PRACTICE and TERMS, & INFLATION! I will higher a LAWYER if this is not handled PROPERLY.
FINANCIAL COSTS:Security Deposit: I paid $1,800 Security Dep Note: Does NOT offer subsidized housing.
NEW "LOCK-LEASE" (I’m NOT on this - Thank GOD) PLAN EVERYONE will be charged the moving out: Con's: -No Central Air (other rooms, ie, both bedrooms and bathrooms besides the main living room remain hot / cold - zero airflow) -ZERO electrical outlets in large walk-in closet -ZERO outlets in laundry room (ie, for an ironing board, etc). -Garage is separate from unit and apartment -Garage VERY narrow and hard to fit into -No outside dead-bolt for added security -No extra security lock on main unit door entrance -Multiple change / High turnover in Property Manager’s (Just to name a FEW, ie, Kristy, April, Sam, Carli, Laura in a a little over 4 years) -Cheaply Built (Mention 2 diff resident’s units completely caught on fire & burnt down in the middle of the winter in the 1st 6-months, due to what I believe to be POOR / CHEAPLY BUILT CONSTRUCTION - The TOWEL RACK in EVERY unit, is literally placed / positioned / built 6” inches (from where the bottom of bath towel sits) right on top of the BASE HEATER!)

BEWARE!!!!!!!

I wish this company could improve their management. In the past, I moved into an apartment, and before my lease was up, some properties switched to Greystar. It’s been my experience that things tend to go downhill when they take over. They often bring in their own staff who, in my experience, have not been as attentive because a lease is a contract! Not much you can do to break it without penalties. I’ve learned from firsthand experience that if it’s Greystar, I avoid renting there. Regardless of how great the exterior and interior may appear, it’s not worth it to me.

The Arbolada apartments in San Antonio Texas. RENTERS STAY AWAY!!!!! Let’s began with the property manager and staff. I was so excited about moving to this place but it turned out to be a HUGE mistake. The lies and deceptions that followed has been a nightmare. The property manager would not answer the questions I presented to the office staff. Is the Arbolada MILITARY FRIENDLY? NO IT IS NOT! MILITARY BEWARE! Does the Arbolada accommodate special needs (ADA) NO they do NOT! The security in the gym and other common areas are assessable by outsiders. Oh and let’s not forget to mention that you had better read the fine print in your contract have an attorney translate or you will be sorry. They pay $2000 plus for apartment finders (HEAD HUNTER) if they bring you to tour their properties and you decide to sign a 13 plus month lease. This is ridiculous and absurd! Why not give that discount to the pour unfortunate miss guided soul you just suckered into your crappy lease agreement? The staff are hired based on their friendship to the property manager and are untrained and unprofessional. They are not held to a professional standard, if they promise something they should be held accountable to keeping that promise. Instead, they cover up for the lies and make the renter feel as if they miss heard what was said, although they consult with the property manager, she (the property manager) refuses to hold the office staff accountable (Stephanie Saenz). So they do and say whatever they feel to get you to sign a lease that you now cannot get out of. RENTERS BEWARE!!!! GrayStar communities, and what they stand for are not true nor professional.

The apartment we lived in was very comfortable with beautiful surroundings. I really did enjoy living there. However, I will never rent from a Greystar owned apartment again. Two years after moving out they sent us a bill for $85. They have not replied to any of our attempts to contact them via email or phone regarding what this statement balance is for. It is the exact amount we received back as a security deposit refund over two years ago so something seems off. Even if it is just a clerical error and we do infact owe $85 that's fine. The part that has really ruined Greystar for me is their utter lack of customer service. The least they could do is call us back and explain the charges. If someone from Greystar is reading this please sit Kyle Hale down for job counseling. He never responded to any of our attempts to contact him regarding our case.

Greystar billed us upon our move out without providing any proof of the charges. We requested proof multiple times, and no one ever got back to us. Then they sent our bill to collections. I have been trying to get ahold of someone so I can pay this bill directly with Greystar and no one answers the phone.

I just got done dealing with a company called park at canyon ridge their manager Leslie illegally removed my renter's insurance and then tried to charge me for it and they locked me out of my portal for the all online accesses and I cannot access my lease and she claims that she is allowed to make any changes she wants to my account without my knowledge. And she claims that they don't have to do any work orders until I move I asked them if I could speak to their higher-ups or the people that run the greystar community she said you could call whoever you want they'll just rerout you back to me so I said okay I will see you in court and she said good luck I'll see you there so now I'm going to have to go to court with park at canyon ridge because they like to do illegal things anyone that is looking for an apartment please stay clear at Park at canyon ridge in Aurora. I also took a video of the whole altercation