GreystarReviews of greystar.com

This is by far the worst management company that has ever managed my apartment building. I couldn’t tell you where to start maybe incompetent managers? Poor Customer? Bad Bookkeeping? Or maybe housing discrimination? The reality is, this is a budget company and if your property is being managed by it, You should probably move immediately!! If you are considering any apartment building or complex, make sure it’s not Managed by them.

Love our apartment and maintenance staff is very good. However the building and grounds are not kept clean. Our last building (not Greystar) he staff walked the building and gounds almost daily. Here months go by with the same trash and no one seems to notice. I admit we have a very young and un caring tenet population but that is no reason for management to ignore.

IF you value your life, please do not move here. This review is for 221 Bergen St - Greystar property. 1. No proper inspection is done prior to apt move in. 2. Got into a fire accident the other day where the oven caught on fire within a minute of turning it on for the first time. Even when there was nothing inside it. Fire originated from below the bottom panel and shows clear signs of negligence from management. Management is pretty rude and are self centered. Attaching one of the videos, which shows soot from under the bottom panel where the fire started from. 3. Extremely dirty house was given with cobwebs hanging from ceiling and dirt streaks in toilet, dirty water dispenser and with most appliances in repair. When I showed pics of water dispenser to management, I got a pretty rude response asking me to adjust to how things are. Rather than cleaning it. 4. Witnessed couple of bugs as well. 5. Also after moving in, it took me 4 weeks of chasing after them to have the dryer fixed, cleaning, kitchen repairs, fire alarm repairs and other repairs done. 6. Insurance management is a mess. Even after providing proper insurance details, still received multiple mails and emails for more details of insurance from Assurant. 7. Maintenance is mentioned as 24/7 on website which is a lie. It is only available between 9am and 6pm. But that is only if staff is available. Otherwise, emergency maintenance such as in case of gas/water leakage etc kind of incidents - apparently is available. 8. Deliveries are often left at wrong place as drivers get confused due to the multiple doors. Packages are mishandled. I have pics and videos but since the app does not let me post, you can check for "221 Bergen St" apartments on Google maps for the attached pics and videos. So people can be careful when they visit this place.

I've been dealing with so many issues at the One12 Courtland property that have made my living situation a nightmare. Where do I even begin? The parking garage door was also left broken for weeks, leaving the area insecure. I was very concerned about the safety of myself and my property. There is also only 1 hour guest parking, so if you ever want to have a guest over longer than an hour, then you have to park across the street and pay. Then, my car parked IN the garage had its wiring harness chewed up by rats. The complex needs to address this rodent problem to protect residents' vehicles. This is most likely due to the uncleanliness of this place due to the constant sticky floors and the reeky smell of trash and weed. You can see in the images attached the GRIME on the stairs (it was recently power washed due to some recent reviews to cover their tracks). There was also a 3-day water outage due to a burst pipe, and the complex only provided 2 water bottles per resident per day. I had to go elsewhere just to shower and use the restroom. And the elevator was out of service for more than 2 months, making it a huge hassle for me and other residents to access our homes. It also may be an ADA violation. To top it all off, a resident's laundry key card mistakenly gave someone access to enter my apartment. This was a major violation of my privacy and safety. The $200 rent credit they offered as compensation is completely unacceptable. I would like to highlight that this incident aligns with the terms outlined on Page 7 of my lease agreement, which explicitly states that any violation of safety and privacy constitutes grounds for the termination of the lease. Despite everything I have gone through I have not been allowed to break my lease. I've had to seek legal counsel due to all these issues, which I believe constitute premise liability and negligence on the complex's part. The apartment management Mary ensured to do her part to slow the legal process by refusing to connect my lawyer with Greystar's legal department until I contacted Chris the regional manager. I strongly advise anyone considering living here to reconsider. This has been an absolutely terrible experience.

Jones Berkeley/Greystar refuses to credit back the USD$500 deposit to the original credit card payment method and other feasible ways/practices when the client withdrawal the application on time. They set unreasonable constraints/ obstructions preventing the client from getting back the money/deposit.

Really no star This company basically collects your rent and does maintenance. They only give you a text number, not a phone number. There is never anyone covering the front desk. Even if they put a sign up saying they are away from the desk , they have no coverage. The only time they are in sight is when they are taking a tour around. Your contact method is by text only, which they usually do not answer. DO NOT MOVE HERE. It looks pretty, but it is hollow inside . Once you are here it is costly to move out, so you are stuck

I was at Leander Junction apartments on Ronald Reagan. After numerous management company changes I left when my lease was up. They did not provide me with 60 day renewal notice. I reminded them of this so they said they would not pursue, but I needed to be out by March 14, 2022. Now in 2024 they have a collection agency trying to collect unpaid fictitious charges. Electric ( I had PEC) and that is who I paid. Now they say I owe for trash, pest control and other charges from 2021. I demanded they send me a print out of each and every rental invoice and my payment to the complex. They have failed to do so. I got a call from Genesis collections. I sent them a dispute email along with their list of fictitious and fraudulent charges I was disputing. If, I did not pay these charges ( they were included in my monthly invoice) I would have been advised of it and evicted. They refuse to send me all of this documentation.

Smoke infested crap hole of a building with management who never answers concerns or complaints. Was forced to break the lease because I have a lung condition and the fact no one would do anything about he excessive cigarette smoking in the building. Gave them 60 days notice - while I lived with friends because I could not live there - and only two months AFTER I moved did they decide (without a conversation or notification) that they wanted another 2 months of rent. THEY BREACHED THE LEASE, not me. I signed a lease for a smoke free building and it was like living inside an ashtray. I have taken them to court, I have the NYS Attorney General investigating them. If you lived there, you should the same - it's easy to open a case online.