GreystarReviews of greystar.com

I could give this community less than a one I would - looking to get out of the west and you’re looking to go somewhere nice in the south this community is not where you wanna be. Horrible horrible horrible - absolutely no level of customer service of any kind. God Forbid the community finds out they might want to take vengeance against for filing this complaint. Talk about being afraid for your rights and your legal well-being & every morning you wake up and Cars are on milk crates

I live in a presidium regal a greystar community in Jacksonville Florida. Here’s what’s going on My time at the brand new presidium regal had been pretty good until it wasn’t and I had grown to truly realize who I’m leasing from. Presedium & Greystar has done something that seems quite unethical and shows what they truly think of the tenants. There was a construction deficiency with the flooring underlayment during the initial construction that has the flooring sinking. Tennant’s furniture can’t sit evenly on the flooring and has even started to slide in units in some cases. While Greystar/Presidium are correcting the issue they are not being upfront, honest and fair to the tennants in the situation. Presidium is sending what they are considering to be relocation compensation for tenements in writing but will not provide anything in writing why all tenants on floors 2-4 are having to move out of their units for 60 days. They will call or tell you verbally until you’re blue in the face but will not put anything in writing that we can take to legal representation to ensure we are being treated fairly. With that being said the company is forcing everyone to temporarily move for 60 days offering the three options pictured for compensation. They are offering nothing to anyone on the first floors(not even notifying them what’s going on at all) since their unit floors aren’t a part of the problem but are forcing them to live in the construction for 2 months. They are trying to convince us that the loud noise(confirmed by other tennants), random construction crews in and out of your building all day, safety concerns of the building entry doors propped open for prolonged hours even over night(homeless people have walked in the building), and hazardous materials won’t be a problem for first floor tenants as we are watching this all play out in the adjacent building they started the repairs on. After voicing my concerns I verbally offered a comical $100 to deal with the above construction for two months. I believe as tennants we should be provided free rent until we are back in the unit we agreed upon on the lease. I believe the first floor tenants shouldn’t have to live in the construction zone, should be compensated for it, or at a minimum offered the same options as all tennant’s on floors 2-4. I have emailed the office management/area management with an initial email and two follow up emails asking for formal notice why Presedium is asking us to move in the first place. I’ve stopped by the local cooperate office twice and left notes with the area manager’s receptionist but still no communication back. I asked our leasing manager on property what gives and she suggests I continue to wait to hear back from the person who isn’t responding to their tenants. How can you ask us to move out of our homes and offer us unreasonable compensation without formally providing to us why we are having to move in the first place? I would personally like to have legal representation look into this just to make sure everything is fair but the complex and management will not provide anything in writing. Everything is by word of mouth and seems sketch. Everything was great when I signed up but now that we have an issue this is how the tenants are treated. It seems this was a known issue almost a year ago but the complex decided to only inform the tenants approx 30 days prior to construction starting on their building. Possibly due to being harder for people to completely move out in such short notice and our construction starts in November when people typically get strapped for cash for the holidays. Is this how you would want to be treated after signing a lease here at Presidium Regal, a Greystar facility? If anything goes wrong here I hope no one has to go through this treatment. The office staff has been super nice and I’m sure doing what they are told, but there are so many red flags in this situation I’d have to write a book here to explain it all in details. Most of the five star reviews here were done when people initially moved in and because management literally asked us to, for help. Will prob be much different now down the road.

I have written a review of Avidor Graystar in Omaha. I want to add one more comment. Avidor offers special rates and incentives to get people to rent. People need to ask..just how much will their rent go up at the end of the first year. That's when they make up those incentives.....nothing is given to you by Avidor Graystar. NOTHING

Horrendous experience I will not be working with them nor renting any of their other properties ever again. The reviews are right. Horribly mismanaged.

Dealing with a corporate employee who is so disrespectful. She should not be allowed to discuss any matters with residents until she receives the proper coaching from a customer service stand point. So disappointed in Greystar. Would love an email back to discuss someone at a higher level in greystar to discuss.

My friend's apartment building caught fire by contractors who were on the roof on September 14th. 8 days ago. It was significant and tenants had to leave with the clothes on their back. It displaced at least 14 families. There has been such little communication in regards to what is happening as far as tenants being able to access their apartments to see whether anything can be salvaged as well as to ask other questions. They can't even gain access to take insurance photos which is delaying everything. I get that some units it may be unsafe, but communicate that. Many have lost everything they own. Basically it's been crickets. They were very eager in wanting to relocate them in an apartment on the property, so that they wouldn't lose the income though. The apartments affected have since been boarded up and those tenants still don't know what's going on. I hope this week, Greystar management steps up and contacts these people, so they don't feel stalled and lost. It's been very sad to watch those I care about go through this and a lot of tears have been shed. I don't really even fault the business office as I am sure the "lack of" attention to this matter is coming from the top. They seem as lost as the tenants are.

This company is the biggest scam ever! I applied for an apartment and there is no one helping me get my deposit money back. I wasn’t able to get approved for the apartment the company allegedly sent a refund via email. Never received they said it was used this entire process has just been horrible.

RENTERS BEWARE ! Terrible Management ! Management is Very rude. After I cancelled my rental application before a move in date the Assistant Community Manager refused to refund my refundable deposit to me and insisted that any refund would be in my child’s name as well as mine although I paid with my name only on the account and my child doesn’t have a bank account. She was upset because I canceled and she would not allow me to pick up the check. I did not have a mailing address since I was moving so she said my refundable refund would be forfeited and sent as unclaimed to the state if I didn’t submit this acceptable mailing address by the next day. No exceptions! Greystar, Huntcliff Apartments and assistant manager Melissa B. should not be trusted. 7/8/2023