GreentoeReviews of greentoe.com

I bought a rather expensive Canon camera through Greentoe. Upon receiving it I immediately noticed hot/stuck pixels in the EVF. I emailed Greentoe about the issue at which time they copied the seller. Four or five days go by and I haven’t received any return information from the seller. Apparently the seller was only replying to the Greentoe customer service email address. Greentoe forwarded the seller’s reply to me which contained a return address and RA number. Greentoe’s FAQs say “If an item arrives damaged, incorrect, missing parts, or otherwise compromised upon receipt, the retailer will send you an RA number and pre-paid label with instructions on how to return” Their FAQs also say “You will get a proper receipt from the retailer that has accepted your offer. This allows you to register the product and get the full manufacturer warranty!” I did not receive a receipt of any kind and it’s been a challenge so far to get one (I still don’t have one.) Due to the fact that they don’t honor their policies and the customer service has been dubious at best, I don’t plan on buying anything else through Greentoe.

Greentoe guarantees that they will provide you a legitimate receipt from the authorized dealer. They clearly state this in their FAQ This is needed in order to submit for warranty coverage of your purchase. I purchased a 65" LG OLED brand new for a great price. However, no receipt was sent. Thus I am unable to register for the LG warranty. Since this cost several thousand dollars, buying from a legitimate authorized dealer and having warranty coverage is paramount! Hence, why I bought via Greentoe since they promise these things! When I reached out to customer support, Jeff was very responsive and had the authorized dealer email me a copy of the invoice the very next day. Jeff handled the issue professionally and efficiently, and resolved the issue sufficiently.

Greentoe isn't just a place to buy things, I got personal, proactive customer service to help me along in the process and follow up on my purchase. I'll definitely be using them again. You get to interact with REAL, friendly humans, not a long distance call center or automated response. A rarity these days.

Either retrain Jamie Pezzola or let him go. Pushy and ineffective. Nothing like a used car sales experience. Trying to leverage a $100 difference into getting me to overpay for a TV. Jamie unprofessional and overall terrible representative of greentoe brand. This being my first experience, I'm not comfortable about moving forward. No thanks, avoid. Update: As a follow up from this review I was reached out by Jamie again and given the same excuse for his pushy behavior. Filled with grammatical errors and no concrete apology. I've asked him again to stop contacting me. Greentoe for being such a small company why doesn't a supervisor/manager step in at this point? Why do you consistently let this representative harass customers. Dense. Update 2: Signing into my GreenToe account I can see all my details deleted and offers inaccessible. Which is fine by me but a truly petty measure by a company that's positioning itself as a reputable store front. Listen if it's too good to be true it probably is. And really the prices aren't that good to begin with so this is an easy one to avoid avoid avoid. Jamie if you were behind deleting my account I hope your actions are reviewed by management. Who knows what else you have done with access to my personal credit card and address information. And for your concern about your reputation, if this is indicative of your customer service doctrine, I hope you lose business and fold. Everyone else stick with the reputable companies: NewEgg, Amazon, rakuten, BuyDig, Adorama etc.... anything but Greentoe.

I had a great experience and saved some money. They checked on me several times to make sure the process was working. I will recommend to everyone I know!!

The communication and service with greentoe was excellent. Their rep was responding to my emails to negotiate price well after midnight the night before a holiday (July 4). That's dedication! I ended up getting an excellent price on a 2018 (1my old) 77" LG OLED that was roughly the same as a deal that went front page on slickdeals.com. the TV was shipped via freight the very next day from an LG approved vendor, and I received tracking info throughout transit until the Russian called and scheduled my delivery with me. It was delivered on a pallet in perfect condition, and even the delivery guy said he was impressed with the extra measure of protection, which apparently isn't common. I installed and setup the TV and it is perfect so far. Greentoe customer service even followed up with me to make sure I was satisfied after the fact. I will definitely use Greentoe again. Thanks

Super easy. I got a new TV for ~25% off the lowest online price. My offer was accepted about 15 minutes after I submitted it on a Wednesday night, and I had a new TV on my wall by the following Tuesday. I purchased the additional 5 year warranty from GreenToe and all-in-all I spent about $1500 less than I would have for the same television + 5 year warranty from a Big Blue Box Electronics Store. CS was prompt and attentive to all questions and concerns that I had. 10/10, would recommend. Why buy anywhere else?

Just saved over $500 on two lenses. 1st one arrived this week and works great.