GreentoeReviews of greentoe.com

I was looking for Denon x3900h AVR, Searched on Google and saw a Greentoe listing for 449, ordered through Greentoe, got confirmation, order showed as processing, then after 2 days received a brief email saying it was canceled due to a technical pricing error. No real solution. I planned around this and missed other deals because of it. Seriously disappointing. An accepted order should mean something

Avoid Avoid Avoid Avoid. Ordered a stovetop on 20July 26. As of 18 Aug 26 it still has not arrived. Contacted support for both Greentoe and the assigned vendor and was told a restocking fee would apply on a return for a product I did not even receive. When delivered (after multiple calls) the delivery men were unable to install due to not bringing the correct adaptors.

I want to warn others about my experience with Greentoe, which has been extremely frustrating and concerning. My offer was accepted on May 23, but the initial payment failed due to a bank limit. I was then sent an invoice, which I paid in full on May 27. Despite completing payment, my “offer” was later canceled without any clear explanation. Since then, things have only gotten worse. The PayPal receipt lists a merchant, but when I contacted them, they said they have no record of my order. Greentoe has stopped responding to my emails entirely, and the merchant has also gone silent. PayPal confirmed there is no issue with my payment, yet I have no product, no refund, and no answers. At this point, I’ve been waiting for weeks with no resolution. The lack of communication and accountability is unacceptable, especially for a service handling significant purchases. If this situation is not resolved soon, I will be filing a formal complaint with my state’s Attorney General and pursuing further consumer protection action. Buyers should be cautious—if something goes wrong, you may be left without support or recourse.

My experience with greentoe is still ongoing. I first accepted a counter offer on Dec. 22 which was noted in my account and an agent separately sent an email saying they had “accepted my acceptance” and would “get things going.” Two days later I received a notice saying my offer had expired, they could find no retailers for me and I should change my offer! Confused, I immediately sent emails to customer service to clarify the conflicting messages, but never received a response. I then checked their website and accepted the price greentoe was saying the TV could be purchased for without going thru a bidding process - essentially a price at which their retailer had already agreed to honor and sell the TV. Because of this, once again greentoe quickly accepted my agreement to buy at their price. That was on Dec 24. They tell you once a price is accepted, it means the retailer has agreed to sell it to you, and its status is changed to “Being Processed” and the retailer will reveal themselves to you within 5 to 24 hours, and advise when shipping will occur. It is now Jan 5 and I have heard nothing from greentoe, nor the retailer. I have sent email replies, as well as messages submitted thru their website, but again received no response or acknowledgement. Are there Holiday delays? I could understand that. Are they overwhelmed with orders snd short-staffed? That would be nice to know. I just want to know if and when they will ship the TV they said they would sell me. If not, I will buy it somewhere else. I’ve been waiting two weeks since I agreed to pay the price they gave me twice (!) and despite it being a whole lot longer than they promised, I’ve heard nothing from the retailer (which?) nor greentoe to explain the delay or reassure me, or tell me for the second time a deal they offered and I accepted was off the table. I forgot to tell you that if I knew shipping was going to be delayed considerably, I would cancel the order before it was shipped - which greentree says you can do. But greentree also says you cannot cancel after a deal is accepted and pending - only after you know who the retailer is and before they’ve shipped. So I’m stuck in the middle and cant do anything about it, but wait to hear from them and who knows when that will be. Bottom line I’d like to get my TV from greentree, but I’d like to know now how long that’s going to be, so I can decide if that’s still acceptable. UPDATE One day after I wrote the review above, I checked the website and saw greentoe had changed my status from Accepted/Processing to Expired. So, 14 days after they told me I had purchased a TV at a price which would ensure retailer acceptance, greentoe was telling me they couldn't find a retailer to honor that price! Then I got an email giving me a different story: somehow it was my fault! Greentoe said it didn’t have my credit card info. How could that be? They asked for it on the front end as a requirement before they would accept my agreement to buy at their price and begin processing the order. And I could see the last four numbers of my credit card on greentoe’s website deal-page & in their confirmation emails. If there was any issue getting it processed, greentoe had 14 days to let me know to fix whatever problem they were having. But they did not, even though I had sent them multiple inquiries asking what was causing the delay. Look, I’m glad some people are having good experiences with this company, but if you go thru the reviews, quite a few are having big problems that take a long time to blowup or get resolved. What is so upsetting is all the lies/false promises: 1) They tell you your offer has been accepted by a retailer when it really hasn’t, creating a false sense of satisfaction which makes what happens next all the more frustrating. 2) They claim if you accept a price THEY give you, their retailers have already approved it and you can avoid the bidding process and get your order more quickly. I believed them but it wasn’t true. 3) They say once a price is accepted, you will hear with 5 to 24 hrs from a retailer who will tell you when it can be shipped. I never heard a peep for 14 days. 4) They tell you the order can be cancelled or returned. That may be technically true, but you cannot cancel an order after it has been accepted and is being processed. I sensed I was getting the runaround early on because greentoe customer service was not responding to my status inquiries over the 14 days I waited while they “processed” the order. But I could not cancel the order even though I told them that’s what I wanted to do if they couldn't deliver as promised. Greentoe is either incompetent, doesn’t care, or won’t own up suffering from the growing pains of a startup. Roll the dice because you either win big or lose big.

I will not use them again. The retailer that accepted my bid, charged my credit card, and then never sent the item. They did refund my money after I reached out to them, but now prices are $50 higher than if I would have gone with a different retailer. If I hadn't been paying attention to this expensive order, they would have just kept the money and not shipped anything. They should only charge your CC when the order ships.

I firmly believe this is more of a scam. Emails sent to customer service gets no replies. I made a very fair offer on a 77” LG TV and received 1 offer for $200 more than my offer. Greentoe kept emailing me to accept the offer. The offer was $200 below normal retail. I could buy the same TV from Costco for $300 less with a 5 year warranty worth $400! After reading several reviews which I should have done before signing up with Greentoe, people were saying that they’re a scam. I learned to change my offer to $1 would get me out of a commitment. Problem now is I cannot get them to respond in deleting my personal and financial information. I don’t trust this company! If a customer wants to discontinue Greentoes service there is no place on the app to opt out. I tried calling them and couldn’t get through. Any company that makes it difficult to opt out I cannot trust. The reviews online pretty much tells the whole story. My bud was a fair bid and I only received 1 offer. I get an email from agree toe asking why I didn’t accept the offer. I gave an explanation but got no response. I ended up purchasing the same TV at another retailer for less than the offer I had on Greentoe plus I got a 5 year warranty included in the price. Greentoe claims they have the lowest price with multiple retailers. I disagree. Receiving 1 offer to me was enough to want to go elsewhere! I believe they are in partnership with the retailers!

Would leave zero if I could. They are very misleading. Say they will price match then pass the buck with zero responsibility taken. Order was cancelled by their system 2 times for no reason. When order finally went through I found the exact same item at Walmart for $300 cheaper. Scheduled delivery from greentoe and they never called and never showed. They showed up 3 days later, no apologies. They will not price match and want a ton of money to return the tv forcing you to keep the expensive one. Tv is still in the box unused. I dont even want it anymore bc of whats gone on. Greentoe should be ashamed. Poor business model with zero accountability. So god forbid you have an issue before or after you have finally received the product. Really sucks bc I really wanted to like them and the idea of their process.

I have been waiting four days for my Sony TV as it rides around on a local Fed Ex truck to be delivered. Greentoe has not responded to me and the seller has been no help except to suggest I drive to Fed Ex to pick it up. Fed Ex distribution center is 20 miles from my house and I drive a sports car not a truck, besides I paid for delivery to my house. It is 6/15/25 and no new TV for my Birthday but I saved 2 to 3 hundred dollars for the hassle. WOW!!! NEVER AGAIN!!! Now it is September and Greentoe is trying to get my review removed. They do not understand what my problem was. My problem was that after riding around Atlanta for days on FedEx truck Greentoe finally did a address correction. Their "correction" sent my $3000 TV to Arizona!!! Yes they put in the wrong address correction. People do not ever use this company. I had the TV taken off my credit card which took for ever and bought it from Sony directly.