GreentoeReviews of greentoe.com

This is a location where great pricing meets terrible customer service. I purchased an expensive oven. I was told it was in stock. A month later, I am still waiting for delivery. Greentoe customer service - non existent. Contact the purchasing store Plessers - unhelpful. Call the transportation company - call waiting for over an hour each time and you get the runaround. Better to purchase from Home Depot, Best Buy or Lowes. This experience is the worst.

I bought a TV through Greentoe, I received it in a reasonable amount of time, it was handled well in shipping, I had a receipt in the box. Everything went as expected and I'm very happy with the price I paid for the TV I bought. Would use them again.

Got an awesome deal for my TV, wish I had known about greentoe before!

My experience with Greentoe was very disappointing. I loved the concept behind their business model. I was wanting to get four 65” LG OLED TVs. I put an offer in on the 65C9PUA on 5/11 to see if it’d be accepted. I received a counter offer of $1,949 which was too high for me, and I decided to wait the week I said I would when I placed the offer to see if I could get a lower offer (as the site states you could get a better offer if you wait longer for a counter offer). Jamie Pezzola e-mailed me on 5/11 inquiring why I didn’t accept their good counter-offer, yet, and if I had any questions for her. I told her the counter-offer for the C9PUA was too high, noted Newegg had it listed at $1899, (which they had e-mailed me a list of authorized retailers for LG which included Newegg) and asked if getting four of them could lower the price - and asked how I could put in that I wanted four. She told me Newegg was no longer an authorized retailer, getting four wouldn’t reduce the price, and that I should put in four individual offers in order to get four TVs. She also noted she could get me the 65B9PUA for $1,749. I followed Jamie Pezzola’s instructions and placed four individual offers on the 65” B9PUA for $1,700 on 5/23. I received counter offers at $1,749 and accepted them on 5/23. I had to give a work e-mail on 5/23 for the order to process, which I did, and then I was charged $6,996 for the 4 TVs. On 5/25 Michael e-mailed me asking if I meant to put get 4 TVs, which I immediately confirmed that I did. He responded saying he would process it. I received information on who would be sending them. I checked the retailer’s website and they indicated they had 15 TVs still in stock (as the 2020 model had just come out). One order was “shipped” on 5/26 while the other 3 remained “processing.” On 5/29 FedEx delivered one of the TVs. I noted Greentoe’s site states it can take 10 business days for items to be delivered, so I waited. On 5/31 the orders became “Pending Shipment”. While waiting, I aw their retailer and almost every other authorized retailer goes out of stock for the 65B9PUA. On 6/5 I contacted Greentoe about the 3 pending shipment and received no response. On 6/9 I contacted Greentoe about the 3 still being “Pending Shipment.” Jennifer responded on 6/9 stating: “I'm very sorry about this and i'm honestly not sure what's going on with the other 3 orders. I'm checking on this right now and will get back to you asap. I do see that they might be sold out of the b9 but you got the orders in time so i'm really not sure. If they did sell out, is there any chance you'd be interested in the c9 instead for $2099 each (or something around there). Either way, i'm finding out right now and will get back to you asap!” On 6/11 I asked for a follow-up, as I noted 1 of the last authorized retailers had 3 TVs still in stock, but I didn’t want to buy them AND still get the 3 from Greentoe. Jennifer responded on 6/11 evening with: "Hi Michael, I'm so very sorry about this. Something went wrong here and they never entered your orders for the other 3 tv's, then I'm so very sorry. I just checked and they don't have anymore b9's in stock. That's why they never entered them, I think they ran out of stock by the time they realized. I'm so sorry about this. It's never happened before. I can get you the LG 65c9p for $2099 each instead if you'd like. Or is there some other model you'd like instead? If not, I'll get you refunded right away. Let me know what you'd like to do and again i'm very sorry for the mixup.” Then on 6/12 morning with "Hi Michael, I just wanted to follow up with you and see if you had time to review my last email and decided on what we should do. I can refund you or we can charge you the difference and ship out the c9 instead. Let me know. Thank You, Jennifer" I asked her if Greentoe’s apology for only delivering me 1 TV I paid for was really to offer me the C9 at $2099 when a month earlier on 5/11 I declined it at $1949. She responded saying “Hi Michael, Again i'm so sorry for this mixup. It should not have happened and I know the price on the c9 is high, the 2019 models are all more expensive right now (actually the b9 and e9 are sold out).” I asked for a refund of my money on 6/12. On 6/16 I still hadn’t been refunded for the 3 TVs that were never delivered, I inquired about this and she responded that she had just processed the refund, which I did eventually receive. In short - I was very disappointed in Greentoe’s customer service and response time. It resulted in me getting only 1 of the 4 TVs I was charged for. While I did eventually get refunded for 3 of the TVs, by the time Greentoe admitted they messed up, other retailers had gone out of stock. And other than stating “I’m sorry” the only apology they offered me was to sell me a model up for $150 more than they had originally offered it.

Bought a LG Refrigerator via GreenToe for $1900 including taxes. Issues: 1. Had selected in-house drop but the people who came to deliver said only curbside was covered, reached out to GreenToe and they happily blamed it on the seller, initiated communication and no response till date. 2. In a weeks time, the price fell down by $180 (thanks to Labor Day), reached out again asking for a price match. Again GreenToe played "We just felicitate" card and passed the buck to the seller, even seller was selling it for $180 less but no response. I dont like companies who do not stand by their services, i will probably pay more but not buy from GreenToe again!

I found Greentoe whole searching for the best prices for appliances. This was by far the best priced washer and dryer on the internet! The product was brand new, delivered right up to my door. There are no gimmicks here, just GREAT PRICES!

Bought an lg oled65cx tv from them for a few hundred less than sale prices online and did not have to pay tax or shipping like I would have had to from other retailers. Was able to get the full warranty on the tv as well and would recommend to anyone looking for a tv.

Purchased my new Sigma lens there. Was a little skeptical at first. But gave it a chance after reading the reviews. The retailer is legit and communicative. The item arrived just two days after I placed the order and works great. Saved me ~15% off the list price. Would use again.