Great Southern’s mission is to build winning relationships with its customers, associates, shareholders and communities. On any given day, we are hard at work helping young families realize the dream of home ownership, helping a business owner expand h...
Great Southern Bank (greatsouthernbank.com) has 79 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Ollie 2.
I have been with this group for 40 years & have seen many changes, but their decision to close bonus savings accounts & not notify customers is reprehensible, deceitful & unprofessional. Do NOT bank with them!!! I am now moving my money out & will happily close my accounts.
Esprit D.
Since my cc was transferred from citibank to gsb last year i have been unable to use it. Gsb cannot provide paper statements. They cannot provide email statements. I cannot use the app since in order to logon they need to send a pin number to my phone and it does not arrive. Customer service cannot tell me why. I have no way of finding out my balance except via phone call and a special request. With time spent in a queue and the extra verification steps required due to the inability to send an OTP this will cost me 20 dollars each time. I am stuck overseas with no way of buying a plane ticket online. ( No otp arrives). I cannot stress how appalling the service from this bank is.
shaz
i wish there was one in negative - absolutely pathetic . I filled up application for a car loan and saved it as i didnt have all the documents to upload . The System Error just submitted the application and i did get a declined email . My Credit rating is excellent, i was not only surprised but extremely frustrated and when i called they failed to disclose why it got rejected ??JUST RUN AWAY FROM THIS BANK.
Jodie L.
My son applied for a personal loan roughly 4 weeks ago and have received no information even though it says 24 - 48 hours approval. We called after a week and a half and we're told it hadn't been processed. The lady assured us it would be escalated but we still have not heard anything. It's very inconvenient being without a car awaiting finance that should have been processed weeks ago
jase H.
Horrible experience with Gsb Lying to there own customers Abd under trained customer service agents
Caitlin
0 stars if possible. They illegally withhold funds after the date they were due back to their customers and everytime you call to ask no one has an answer and met with “someone will call you back” there’s been no call backs and no funds returned to me (the customer) stay away
Ally H.
Serious security failures and appalling customer treatment Great Southern Bank allowed a fraudulent account to be opened in my name using a stolen copy of my driver’s licence. That alone demonstrates a deeply concerning failure in their ID verification and security processes. What followed was even worse. Across three separate calls to customer service, I was given different and contradictory information each time about whether I could speak to the fraud team, what information could be provided, and what steps were being taken. There was no ownership, no consistency, and no sense that anyone was actually advocating for me as the victim of identity theft. On the final call, the customer service attendant was openly rude — sighing, attempting to cut me off mid-sentence, refusing to escalate the matter or transfer me to a supervisor or the fraud team, and repeatedly saying things like “I’ve been trying to tell you for five minutes”. I was told that “fraud won’t speak to you” and that they “can’t do anything”, full stop. Based on the attitude and dismissiveness, I have no confidence that my case was ever properly raised or advocated internally. What makes this even more unreasonable is that all I was asking for — on behalf of police — was the phone number and email address attached to the account opened in my own name. I can fully verify my identity and have all required ID. The police are now forced to seek a warrant, which takes time, and banks then take days to comply — during which time the email and phone details linked to the fraudulent account will likely be changed or discarded, undermining the investigation. In effect, Great Southern Bank enabled identity fraud and then actively obstructed the victim, while shielding the person stealing my identity. If you value your personal information, security, or being treated with basic respect when something goes wrong, do not bank here.
Gina
Been with them for 10+ years and found them easy to work with. Consistent with better interest rates on savings accounts. Good phone service and good chat help on business+.
