Great Southern BankReviews of greatsouthernbank.com

I used the credit card with GSB. Customer service is great. In case of personal loans I do not recommend it. I called after 10 days and I have been told it hadn't been processed. The process is very slow.

i just spoke to a person from GSBank

Amazing customer service at Blacktown branch with Rhiannon!

There are always issues presented with this bank ..The credit card and debit card stipulations for travel are ridiculous . The phone team person has no clue and kept changing the information. I have moved away from GSB for these reasons not to mention their disastrous handling of my previous mortgage with them. Totally stupid!

Everyone gets tired of waiting on phone .I had a lovely exlerience on Tuesday 14th Julyi had forgotten password and was blocked.A lovely lady named Preeti helped me.Thankyou Preeti great customer service.A+

When the bank tries to call you after leaving a negative review their number comes up as " suspected spam". They then have the audacity to say " we attempted to contact you" when you leave a negative review. We are constantly told to never answer suspected spam calls. My phone is set so that those types of calls go unanswered. Communication is extremely poor and the way things are run is unacceptable in 2026. Time to pull my home loan and close 2 accounts with them.

The bank that just keeps on giving. If you run a business through this bank be prepared for the following: Any one of your customers who are not happy with something can put a fraudulent claim against your business and dispute the transaction. GSB policy when dealing with these complaints is to take the complaint so sericously that they close access to your account without any consultation. So NO MONEY IN AND NO MONEY OUT. So the complaint might be for $1000 and your business might have $100,000 in it. They will FREEZE YOUR ENTIRE ACCOUNT. That was a fun time, 3pm on an Thursday afternoon before Easter and you are trying to complete your payroll. FUN TIMES. NOW - similiar scenario. We have a debit Visa card allocated to our Business Account. For those of you who do not know how a Visa Debit Card works. Only amounts that can be covered by the money currently sitting in your account can be used. Let me repeat that for the hard of hearing - Only amounts that can be covered by the money currently sitting in your account can be used. So apparently you are not allowed to spend more than $9900 on your Visa Debit Card that has a much larger balance than that. So HOW THE HELL ARE WE SUPPOSED TO RUN A BUSINESS AND PAY FOR BASIC THINGS - AIR FARES, ACCOMMODATION AND THE LIST GOES ON. I have never had any of these issues when it was CUA. GSB can suck eggs. If you are looking for a financial institute to work with you and help you grow your business. DONT USE Great Southern Banking because there is NOTHING great about them. Rant over, accounts being closed.

Had an account for over 5 years with no issues. Received an inbound Osko payment, The payer reported that the outbound payment was fraudulent even though the payment had been made directly from that Payer's online account using 2fA and being confirmed on my end in person. MY account was locked and I was interrogated as to where all my money comes from and why I was receiving Osko/Payid payments into my account.... Let me repeat, I received a normal payment and my account was flagged as fraudulent and was locked, I had no access to my account until I called and answered their intrusive questions..... I complained 4 times and was ignored until I threatened to take the complaint to the AFCA, Here is the response I received via email; Thank you for raising your complaint regarding your account being frozen after receiving an Osko payment, and you state the check for suspicious activity review was unjustified and that staff treatment was intrusive and unnecessary. Great Southern Bank has completed an investigation into your complaint and has reached the following outcome: Our Investigation In accordance with our regulatory obligations and the provisions of our Terms and Conditions, we may temporarily restrict access to banking services where we reasonably suspect fraudulent, unlawful, or suspicious activity, or where an investigation is required to protect you, other customers, or the Bank. Our records show that a fraud report was received in relation to activity on your account. As a precautionary measure, your Online Banking access was temporarily blocked on 5 May 2026 at 3:37 pm while the matter was reviewed. During this time, your card access remained available, and your account was not fully frozen. Following your discussion with our Financial Crime Team on 6 May 2026, the required review was completed, and the Online Banking restriction was removed at 10:07 am the same day. These measures are designed to protect our customers and the banking system when potential fraud concerns are identified. While we understand the questions asked during the review may have felt intrusive, they were necessary to verify account activity and ensure the security of your account. Outcome We are sorry to hear that your interactions left you feeling as though your honesty was being questioned. This was not our intention, and we regret the impact this experience has had on your confidence in us. We also apologise if your previous attempts to contact us did not receive a timely acknowledgement or response. Next Steps -------------------------------------------------------------- How would I have known that my card access had not been locked as I could not log in to online banking to see my account balances? BE careful anyone that has any funds in GSB as they can lock and disallow access to your funds at any time at the whim of staff or an upset payer. I will be removing my funds to a trustworthy Bank at first possible opportunity and I urge anyone elde with an account balance to do the same