Great Southern BankReviews of greatsouthernbank.com

Where do I start? Home loan took close to 2 months to approve when they said it would take 2 weeks. The loan manager acted like an insulted 13 yr old…he just kept forgetting to do it then blamed us. They setup a temp withdrawal limit for a car purchase which did not work…2hrs there and back wasted. Didn’t receive credits card, we were given several different conflicting excuses. I was without a CC for 5 months - CC doesn’t work on purchases over $100. See them in person “you have to do it online” they say. Get online and it says to go to a branch in person. Now my debit card doesn’t work. They’re quite useless as an institution I’m afraid.

I joined a credit union in 1970, which went through a number of mergers over the years, ending as CUA, which a few years back rebranded itself as GSB. Since that time multiple regional branches across QLD have been closed. A few weeks ago, my wife and I (retirees on the age pension, me in my 70's) were advised that our accounts (and membership) were being closed. Despite our request for a reason as to the closure, we were provided with a copy of the bank's 'terms and conditions' to sort out where we went wrong. A clear refusal to articulate the specific reason/s when we asked for this. I can only conclude we do not have enough money sitting in their bank to make us worthwhile. I can raise a complaint externally, but who would want to stick with an institution that stinks?

Their response time to account member messages online is ridiculous. Disgusting. Attempted to change my current account to different type because they give that option, then when I did I got a totally new account! I did not want that! I also need a new card (visa debit) and pin for my original account. No reply to sent messages. Very poor.

I was widowed in early June 2022. My husband was American and back in America when he was killed in a road accident. I received a pension cheque from a government agency over there. Depositing this cheque, I had to drive to Maroochydore (Qld), two hours south of where I live, as my branch office is now closed. I deposited the cheque on the 7th of November, 2022. I was told it would take four business weeks for it to clear. It did not. Checking The Great Southern Bank online about international cheque deposits, it said it takes six weeks. No cheque was deposited. Next I phoned the bank and received a return call from the bank manager. She was very nice and informed me that it could take up to eight weeks?? Well, the eight weeks are up, and as of the 9th of January, I still do not have my money. I phoned the Maroochydore office again today. The lady who answered informed me that the clearance of the cheque depended on the American bank it came from.. and that it could take more time??? I lived and worked as a professional on the east coast of the U.S.A., and I know that they are on the mark with how they do business. So, I do not believe this. I have since discovered that Bendigo bank also accepts international cheques for deposit, and they have assured me they take twenty-eight business days for the money to be in my account. I expect another cheque and will not deposit this one into G.S. bank. How can one bank give a better service than another bank????