LivelyReviews of greatcall.com

I bought a Jitterbug phone with GreatCall service in 4-19 to use in St. Charles MO. I immediately found I could not make calls into or out of the conference center, although everyone else's phone worked. I then tried to use it in Charlotte NC at an outdoor venue. Same story. Everyone else's phone had service, but not GreatCall. So this Feb I cancelled GreatCall. Now they don't seem to recognize that I cancelled and I get bill after bill. Poor service; poorly run company.

Not happy with them my mom is very ill. Lost her phone wanted to cancel asap. Did not get results. Cause she needed to do it. She is not able to even talk. They have really upset me off so I will just block the next pmt

My husband has a phone through this company. He has had nothing but trouble with his new smart 2 phone. I'd rate them less than one star if possible.

This company is a scam. Talk about taking advantage of the older generation!!! Last month's bill was $823.60. Should have bought an iPhone. They refused to work with us and are completely careless. Legalized robbery. DO NOT BUY!!!

My mother who is 88 has Great Call. I was trying to set up auto pay for her. What a disappointment there customer service department is! So as her son and caregiver I cannot set up auto pay because I’m not her and she has no idea what her pin # is. All her other utilities were very helpful in assisting me with setting up auto pay. Angie “a supervisor?” assured me I could not do this but I could cancel the service? I would not recommend this company to anyone with elderly parents as the customer service is nonexistent. After all I just wanted TO SET UP AUTO PAY!!!!!

I recently called about my dad's phone and requested a switch from the smart phone to the flip since he was having a difficult time using it. The customer service rep was rude, often times talking loudly over me. He had no patience and no desire to understand the troubles we were having. With everything going on in the world, you would think one would show a bit more compassion and kindness.

My father is in a nursing home and can't use a phone plugged into a wall. So my mother got a Jitterbug flip phone through GreatCall for him. The rep on the phone let her set it up in his name. And things went fine. Until... in the midst of the COVID-19 crisis, my mother realized that she needs more minutes so she can keep talking to my father when she isn't allowed to visit him. The rep on the phone said because her name isn't on the account, she can't change the plan. It's utterly ridiculous that someone be allowed to set up a plan in someone else's name but not change the plan. So now she's supposed to send a signed & notarized POA before she can do anything. But she could shut off the phone without the POA. This company makes no sense and the minute I can see my father again, we're changing companies. GreatCall is not someone I'd do business with if I didn't have to.

My 91 year old Mom has had a JitterBug flip phone for almost 15 years now. At first it was great & she loved it, but over the years the company & the phones have both deteriorated. She seems to go through a phone a year now & she hardly even uses it! Today, I had to order a new one for her in the midst of the COVID-19 crisis & the rep was very nasty to me - he wanted to charge me 40 bucks over retail for it & when I said I could get it cheaper elsewhere, he snapped at me "You do that then" . I got one over-nighted to her from a big-box store. I don't think they are about seniors, or help them at all.