LivelyReviews of greatcall.com

I have just purchased and activated the GreatCall service. This includes research in selecting GreatCall, purchasing via phone call, and working with customer service to set up the account and activate the phone service. Personnel were courteous and competent. The instruction material is thorough and understandable. The smartphone is a quality product. Things were done right on the first effort. Pricing is excellent.

My mom has fallen 5 times in the last 3 months and never once did the fall detection work. We found her in the yard laying by her walker last week. Thank God she had only been there a few minutes. When I hit the button after her last fall to see if it worked, they answered and told me that it had never shown a fall all 5 times she fell and told me to insist they send a new pendant. They gave me a phone number to call and when I called I got the worst customer representative I have ever talked with, talking over me and not letting me tell what happened, just went on the defensive immediately. This is the worst company I have ever dealt with. The customer reps are very ugly when you mention you have a grievance and try to tell you everything your parent is doing wrong. The pendant doesn't do anything unless you hit the button, That is NOT fall detection and in my mom's case, when she fell all 5 times, she was not coherent enough to push the button. PLEASE do not trust these people with your loved ones,,,Please!!!! I would give them no stars if that was possible.

I Purchased a Jitterbug( Android) phone in 2018. After 6 months it got stuck on Airplane mode and they sent me another phone. today is June 1, 2020 and the same thing has happened. The phone has never been dropped or misused in any way yet I'm supposed to purchase another phone and pay the bill. I refused to do so because it this is an ongoing problem then why would I be fool enough to buy another one. The customer service agents try to talk over you and then disconnect when you disagree with them. This problem needs to be fixed and my money refunded. I am going to mail this phone to the corporate office in San Diego, Ca Do not buy this phone it is a rip off for Seniors.

These people have been a nightmare to deal with, and the phone is crap. Mine has been replaced twice and it still doesn't work. I haven't been able to take photos for months. The service rep just told me that the photo feature is "not something I pay for"?!?! Another rep told me it was a software issue and they were looking into it. This was 3 months ago. Another issue: When I call anyone, my number shows up with someone else's name. A different rep told me that that person owns that number and they couldn't do anything about it. Unbelievable. As soon as the quarantine lifts, I'm gonna have to go phone shopping. I have no choice. Dealing with Greatcall Jitterbug has been one of the most frustrating experiences of my life. Please don't make the mistake of dealing with these people.

Got this plan for my mother. When she missed her first bill due to it being sent to my home by mistake, they called and were very disrespectful. I recommended training dealing with elderly and warned I wouldn’t tolerate that a second time. Bill was supposed to be 45$ mo. Her last bill was 258$ due to “overages. Beware, this company is predatory. All calls, incoming, and outgoing use your minutes. So all scam calls, that access your voice mail, all Medicare calls which can be many weekly...it all uses a persons minutes. They charge 32 cents a minute if you go over your plan. Needless to say we had to pay the bill, but they lost out on repeat business. So enjoy, your 258$ Great Call, you could have gotten years worth. Also, The flip phones are absolute trash. Never could get it to work right. No reason such a simple phone should have so many issues. I’d give it no stars if able. Try Consumer Cellular instead.

First of all I wouldn't even give them 1 star, LOTS of fees and in my opinion its highway robbery and they're not willing to work with you. Most elderly people are on a fixed income and really sick to see them get ripped off when they're at your mercy... Definitely check into all fee's before buying and going with greatcall

Everything on this phone is easy to use. The ring is loud enough to hear across the room or when it is in my purse. All selections on the screen are large enough to see for easy use.

When my wife was in the hospital, she made more phone calls than she thought she did. Her bill for that month was $240. They charge 35-cents per minute over your maximum allotted minutes. When I called to complain to GreatCall, all they could do was to credit me for $30 of the total amount. I then talked to a manager and told him that his major competitor would bump you automatically to a higher rate plan than charge you for excessive minutes. The manager accused me of making this up. Needless to say, I cancelled GreatCall and switched to the other provider.