LivelyReviews of greatcall.com

My dad has been a customer for less than a year. His Flip2 phone is certainly easy to use, but the amount of spam calls coming through was ridiculous. So we recently upgraded him to Flip3 which is an Android based flip phone and is advertised as having a spam filter. It absolutely does not work. He still gets 10 to 20 spam calls on a daily basis. Customer service was nice enough but offered no real suggestions. If the phone allowed us to only ring his contacts, that would be wonderful. Unfortunately, there is only one phone that allows this and it is AT& T which doesn't work for us. And they do not have the ability to block at the network level like Verizon, even though they are using their network. Summary: if you don't care about spam filters and do not need customer support then it is a decent cell phone for the elderly.

I really wanted to like this smartphone and Lively for my mother, who is 86. Less complicated than traditional Android phones, but the slow network, the lack of customer service, especially on the weekends is an issue. I've tried using other location apps and the one from Lively and it doesn't work. It is of great necessity that I know where my mother is, but Lively is NOT IT!

Ordered an upgraded Jitterbug 3 phone for my father and was on the phone with Lively to make sure a charging cradle was included which they said it was - 3 times. When phone arrived, no charging cradle. Spent almost an hour on the phone with customer service and got transferred 3 times only to be back to square one. Requested a call back (25 minutes) which never came. HORRIBLE CUSTOMER SERVICE. Will not purchase anything again from them.

There is too much to tell and I really don't want to make the effort. This is a horrible company.

Absolutely terrible product! Not senior friendly at all. The buttons on the flip phone make no sense. Switched my dad back to T-mobile.

Keep my number is wrong. I had to get a transfer pin from old service so they could transfer the number to their phone. They let the pin expire and I had to get another one. They have still not moved my number over. Poor customer service.

only had flip2 for about a mos and because of the alexa issue, they told me to convert to their new flip3. OMG, i will take the flip2 w/the mishaps of the alexa. every time u pick up the 3, it goes into a 3-4 min clockwheel churning before you get main screen. to avoid that, you have to do a hard stop/start. then, to use the mic, the same clockwheel issue occurs; the texting, i gave up. couldn't figure it out at all. one ex., once u get the mic working, if u say a dollar amt. like $127, it types words not #'s; i got lost trying to correct the text and just deleted it! contact listing is good on both with the header a-z just like the 2; but again something is not right w/the mic?. i will agree w/most reviewers, the cust. serv. w/lively is avg 45 min wait! they need to hire more people

I bought a Lively phone after seeing its advert in AARP magazine, expecting it to be a quality product. However, from the start, the volume was too low. After 12 months, it began dropping calls, and people told me they couldn't hear me. The most concerning issue is how long it takes for the phone to open. After pressing the side button, Android takes a long time to load before I can enter my passcode. This delay could be critical in an emergency, such as a heart attack, where I might not be able to dial 911 in time. When I contacted Lively to report that my phone wasn’t working and explained the issue, they told me the 12-month warranty period had ended. Now I am stuck with a useless piece of junk.