LivelyReviews of greatcall.com

This company is a total failure and ripoff . I wasted a whole month of coins and time for nothing. I purchased the phone from them and was secretly charged an activation fee that wasn't transparent. I paid for service upfront ( in full) and customer support had no proof of my purchase once so ever. They representatives are rude ( the ones I've encountered with) , especially when I asked about candid account details! They overcharged me for data that wasn't even used for a whole month! Awful marketing and promotions to say the least! This company definitely needs to be out of business immediately! Gene was one team member who was understanding .This brand has no future. Don't use them at ALL! Total SCAMMERS ! I suggest that the reps have a course of " courteous implementation" before being placed as a employee. PERIOD.

If you need a product with fall detection do not buy Lively. The account I set up for my 90 yr old mother (set up on auto pay) was randomly disconnected and we were not notified! The unit just wouldn’t charge anymore so I called to ask if there was a tech problem. Turns out they just disabled it and they couldn’t explain how or why it happened! For a company that’s provides life saving equipment, this is very scary.

This is one SCAMMY company. Opened up an account for my elderly, senior parents back in June 2025. At the time they were running a special, in total...$19.99 for one line with unlimited T&T. And because my parents are 'old skool', we requested a paper bill be sent to them for them to pay every month. At the very last minute, the sales rep. said he had gotten 'special permission' to UPGRADE it to TWO lines for the same price of $19.99 but the paper bill would be an additional $5 a month - bringing it to $24.99/month. Was fine with that and was told that taxes, surcharges and fees would STILL keep it under $30 a month for TWO lines. We signed up. WELL...fast forward 6 months later, NO paper bills were ever sent and they activated auto-pay without our permission or consent. When we called to 'straighten it out', they refused to honor the ORIGINAL deal that was given to us back in June 2025 and all of a sudden they wanted some $57 a month plus $10 more a month in taxes, surcharges and fees. BE WARNED....they seem to take advantage of seniors with a great low, low price at the time of sale, but when forwarded to the billing department, prices shoot up DOUBLE FOLD for no apparent reason. QUITE THE SCAM!! And this company, Lively, is DOUBLE SCAMMY and SLIMEY. I posted to their Facebook page, to shine a light on their poor practices...to give someone from executive customer service the opportunity to reach out to me and 'make it right' BUT...THEY DELETED MY POST as to not allow others to see what I said about the atrocious service we were getting.

I cancelled Lively phone service and asked for written proof of the cancellation and requested disconnection. The company continued to bill past this time. Calls and letters did not work. I finally paid the unfair billing to avoid a mark on my credit and to avoid the stress of continued bills.

The online billing system does not make sense. For example, I made a payment on November 2, 2025. The due date was on November 5. Today I call in and the recording says my next payment is due on November 5, 2025, which is a little over a week ago. Online it states my balance is zero and my next due date is November 19, which I was told is not the due date, but it is when the next billing cycle starts. A billing cycle is NOT the same as a due date. Someone at Lively does not understand the difference. In reality my next payment is due December 5, 2025. Yes, the billing system here is a mess.

My time with Lively was marked by persistent friction and lack of support clarity. If you value ease, responsiveness, and straightforward service, this provider may not meet your expectations. Customer service is extremely difficult to access: Calling in means navigating a maze of complicated menus, followed by wait times that stretch 25 minutes or more. Email support is slow and unreliable: Replies can take up to 5 business days, and when they do arrive, they often contain incorrect or misleading information. Porting out is unnecessarily complicated: Even basic account details like the port-out PIN are obscured or miscommunicated, causing delays and confusion. I’ve since moved on to a more customer-friendly cell service. Lively may work for some, but for those who value their time and reliable support when they need it, it's a frustrating experience best avoided.

I bought this phone for my 94 year old father in June. I canceled at the beginning of October when we moved him into Hospice. Between the time I purchased and set up phone I talked to 5 different people. When I finally had someone that knew what they were doing it didn't take long. The other inexperienced staff I was on phone over 30 minutes and getting no where. I was going through my father checking account and notice another deduction. I called and spoke to a rep. She went to account and seen where it was canceled. After 30 minutes on the phone to resolve this the rep said she notified the supervisor of the inexperienced rep. Now just waiting to see when the money goes back in account. DO NOT BUY THIS PHONE THRU LIVELY

Terrible service. I received a phone that never worked even after a replacement. Stay away.