LivelyReviews of greatcall.com

Unbelievably bad service. Waited for 45 minutes to have my call picked up. The customer service rep was rude. After I made a simple change and my business was complete, I decided to check out the website given that the automated voice told me every 3 minutes that I should use the website to make payments. Except I wasn't allowed to access the website which kept malfunctioning, i.e. asking for my password but when I entered it, automatically, immediately deleting it then asking for it again. And I'm no tech genius but the page to access my online account looked like something a novice would set up in the year 2000. There's more but I have a headache from dealing with them and won't give this another minute. Bottom line: don't believe what Lively tells you about their great customer service. It's as bad as Comcast,, possibly worse.

I purchased a new Jitterbug 3 for my 95 yo mother who is blind.` Customer service screwed up the transfer and some of the contacts didn’t get transferred. Then the voice calling would not work. I was told by CService that there was a problem with the new phone not responding to voice commands but a fix was being sent out and it could be as late as the end of September before the fix was completed. My question is, if you know the phone has a problem, then why sell it? The Supervisor Angie, did tell me that she had 2 phones on her desk and they worked just fine. I asked for the phone number to the corporate office of Lively and was told there isn’t one. Imagine that? I think they should fix my phone and refund the amount I paid for it. There is a 95 yo woman who is blind that has a phone she can’t use in case there was an emergency.

I used a Lively flip phone for years without at issue, paying $36/mo. Then I decided to try a Jitterbug Smart so I could get photos from my children. This required me to change phone plans. When I talked to the Lively rep, they asked what plan I wanted for the new phone and I asked "can I just have the same plan?" He said "sure." Imagine my shock when my first monthly bill came April 21 for $478?! When I contacted Lively, the rep told me that I had been switched to a different plan with huge extra charges for extra data usage rather than the hard limit I had with my old plan. I was able to switch back to the old plan for $37/mo but by that time I had racked up another $281 in charges... I contacted Lively to resolve the issue since I felt that the phone rep had clearly assigned me to the wrong plan but customer service just gave me the runaraound. The first woman I talked to gave me a “case number”. She said it would take a week or less to hear back. When I had not heard anything I called and started all over because the person said, “what is a case number? we don’t use those.” I did get to speak with maybe the next person up and they offered no assistance at all. I think its obvious from my billing history that there was an error. I literally said “I beg you for help. This is so much money for someone on a fixed income." but they did not care about taking advantage of an elderly person which is a strange position for a company that bills itself as elderly friendly. I cannot in good conscience recommend this predatory company and encourage anyone to not trust anything their representatives say.

Where to begin. Awful customer service. Long hold times just to get a person on the line. I set up autopsy for my relative, got the email confirmation and they are not taking the payment out so I am getting overdue payment notices. When you finally get through to someone all they say is they must have discontinued the autopsy and refuse to set it back up despite sending them info allowing them to discuss bills with me. If I could give a zero rating, I would. Stay away.

The customer service is beyond bad, and anything from being helpful. Between their false advertising (hidden fees) and extremely long waiting periods for customer service. I have never had more calls drop before than while speaking to someone from customer service. I wanted the basic service, and they kept putting me on the plan above that one. (Another 45 minutes of my life I won't get back) Now I' stuck with a phone that is useless because I cancelled by account with them. It's has become a $80 brick. after slightly over 30 days of being their customer. They are a company without a soul.

Can’t get anyone on the phone to address continued billing even after we ended service. So, we will continue to not pay for services not rendered and take them to court if needed.

My mother's phone malfunctioned, so we contacted Lively to receive a replacement phone because I have the insurance on her phone. The replacement phone Lively sent the battery charger was defective. We tried to charge the replacement phone to no avail. We left the replacement phone on the charger for 24 hours, and the phone would not charge. Thank goodness, mom's old charger still worked. We placed the replacement phone on mom's old charger and it charged the phone. We thought this solved the issue, however; the phone didn't have a signal. We contacted Lively and was told the "tower was down." We contacted Lively two (2) days in a row only to find out the replacement phone was defective. So, we have to wait for Lively to send us another replacement phone. Now my mother has to wait six (6) days before the replacement phone will arrive, which means she has to wait a total of 2 weeks before she will have a phone. The phone and the charger should have been checked before it left Lively's warehouse. If so, my mother never would have received a inoperable phone and charger. My mother is 81 years old and she relies on her Lively phone to stay in contact with family, friends and conduct her business affairs. This is unacceptable she has to wait 2 weeks before being able to use her phone. I also informed the representatives I expect my mother's bill (which I pay) to be fully credited for the loss of time she hasn't been able to use her phone. I was told it has been "noted on her account, and can be discussed once the new replacement phone is received." Huh? Unacceptable Lively!

AWFUL EXPERIENCE WITH THIS COMPANY. LOOOOOONG WAIT TIME TO SPEAK WITH CUSTOMER SERVICE. OVERBILLED MY 80-YEAR OLD AUNT TWICE. ALSO, HER PHONE BROKE IN BARELY A YEAR OF USE.