LivelyReviews of greatcall.com

I've had my second jitterbug smart phone 2 for a little over three weeks. The first phone I received was defective, could not be set-up and was returned. The second phone worked ok for two weeks, but, for the last week, it has only received voice signals occasionally. Today, worked with the third customer service representative for over 100 minutes trying to resolve the issue. She functioned as a go between with tech support. Finally, she relayed a fifteen digit "ticket number" to me that she received from tech support. She didn't know if tech support would contact me, or if I was to call customer service back tomorrow. Tech support didn't tell her and she didn't ask. She would not give me a phone number for tech support. One of the worst customer service experiences of my life. If possible, I'd give great call Zero stars.

Phone was easy to hook up. Nice phone for visual impairment.

The rep was wonderful and promised us all sorts of things they could not deliver on. There were immediately additional charges and when we called in for details as to the charges, they spoke in circles, contradicting themselves. We asked all the right questions given that my father lives remotely, however, Great Call was not able to deliver on any of their promises about their phone being sufficient for someone who lives remotely and their customer service did not explain things in a manner that my father was able to understand, even I had difficulty understanding their excuses. It's all about the money, just like any other phone plan.

Excellent phone! I was pleasantly surprised with the ease of set up (and me being a first time smart phone user). It is user friendly, has a personal assistant/concierge service that calls LYFT for you, and will even stay on the line if you need more help. It has a one touch emergency button that gets you to emergency services, and if you purchase a particular plan, this will alert your family (the ones you designate) as well. Very safe for the elderly or those who live alone. I had a good experience with customer service, unlike all the other nightmare customer services where you have to hold for half an hour or more, and then are connected overseas to reps who don't understand, won't help you, are rude, and hang up on you. Thank you GreatCall!

I called GreatCall to order a device for my 90-year-old father. The representative directed me to call back in to activate the device once I received it. My father received a similar device from the VA free of charge, so we did not go with GreatCall's service. Not only did they activate the device before it was shipped without our knowledge, but they have been charging us. Customer service insisted that we called back in to activate, though there is no such call on my phone record.

The experience with GreatCall has been wonderful. My questions are always answered respectfully. Sometimes I have to wait on the line for a considerable amount of time while someone is helping me, but they always apologize for the long wait time.

I have e mailed Great Call Customer Service two times for help with basic operation of the Jitterbug Flip phone. They have not responded or even acknowledge my e mails. Great Call does not back up their phone service.

I purchased my unit by phone on 8/22/21. I was mailed a replacement one month later when customer service determined that the core unit was not working. When I called a month ago, they said to replace the battery. My question has always been why there is not a visible notice on the phone or text, when the battery is not working. Yet, everyday, the system prompts for Emergency Profile Update. Why? Nothing for me has changed. Instead of the system saying "connected" it could prompt "replace battery" - because when I wear the unit as a pendant, I can't see a red light prompt for the battery. This would eliminate a false feeling of security, so if one did need to call for help, we'd know the system is really working.