LivelyReviews of greatcall.com

Customer Service is professional and courteous. However, they claim they solved your problem and it never gets fix'd. They lie to you about pricing. Fees is absorbent. The plans are set up to where an older person can get into trouble. The lively phone never worked. They replaced with a JitterBug and finally got working after 2 days. Then the bill was extremely high with fees not telling what they were. The speaker on it is terrible!!!! They should be investigated for marketing to older people with their lives in their hand. The crap doesn't work now!!! Years back the jitterbug was a great product!! But it isn't now. Also, they trick you with the activation fee too when buying the package. You can't talk to tech support. They are just terrible and you can tell they don't care about the struggling you are doing trying to help your elderly parent. Mr Walsh should be a shame of supporting this. Also, Best Buy is a fool for buying you! Lively should be called Deadly. Buyer beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The Greatcall products seem good quality. The customer service has been courteous and professional. I originally bought the Jitterbug Smartphone for my 80 yr old father. He found it too complicated ( never had a smartphone prior) so I got him the Lively flip. Unfortunately, I transferred his existing cell number, one he's had for about 15 yrs but once transferred, he started receiving relentless spam calls and texts. I was told by Greatcall that they do not sell their customers info but find that hard to believe when some spam calls coming into his number were addressed to me. I set the account up for him and pay the bill. He became so disgusted with all the spam that he turned his phone off and refused to use it. I just cancelled the service so now he will need to start over with a new cell number and service while I'm stuck with 2 new Greatcall devices! Do better to protect your senior clients!!

This company may offer good emergency services although we never used them. However I gave them one star because my mother had been moved out of the house (into my sisters home) unable to care for herself after my father’s death. Over 16 months we continued making payments because we forgot through the transition it was on automatic bill pay. My mother has been not using that service for over a year and a half. I was notified because our credit card had expired and it didn’t process. I called to explain we had forgotten to terminate the services and I was told even though we haven’t been using them the last year and a half, we still owed $40. I feel that is bad customer service. I would never use this company again.

My sister is a Great Call customer; she is elderly and lives alone. She lives on a fixed income that puts her below the poverty line. Recently, she got 2 months behind on her phone bill. She is proud and is not comfortable asking for help; she thought she could make up the arrearage once she received her Social Security check at the beginning of January. She tried to explain her situation to Great Call, however, they were having none of it. They cut off her phone service on Christmas Eve. Now she lives in the middle of the country most of her family lives on either coast. We were unable to contact her on Christmas, which, due to Covid, she spent alone. I understand that Great Call is a for profit entity and my sister should have not gotten behind on her phone bill. But cutting off one’s phone service on Christmas Eve certainly lacks compassion and borders on the punitive. As it was, the local police department did a wellness check and were able to convey that i’d deposited adequate funds for her to catch up her payments which she did immediately. Lesson learned: i’ll ensure she always has the money to pay her phone bill.

If I could give Great Call a minus 5 star rating I would. We only had the service for 48 hours. My phone would send texts and the phones were SUPER cheap. We were assured that we would not receive a bill since we had cancelled and didn’t incur any charges. 2 months later I am still fighting with them over the final bill amount. Liars, poor phones and even worse customer service.

When I first got great call it seemed to work I got it for my mother my mother ended up going into a nursing home and no longer needed the device I canceled the device four months ago I turned the device off and stopped charging it and put it in my bottom drawer 4 months ago the device now is about 600 mi to a thousand miles away from my mother and I still keep getting monthly reports telling me all the swell things my mother is doing around town and how she did this and that all a lie the device is turned off as I said I called the company for five times asked them why am I getting false reports on my mother's activities when I am no longer a customer and the device is turned off and the battery in it is dead I checked they told me oh we can't really stop the erroneous reports of your mother's activities so just delete the app from your phone and it won't bother you any longer a company that knows they're sending out false reports knows I am no longer a customer after four phone calls reminding them of that and the best they can do is tell me to delete the app so I won't continue getting false reports God forbid your mother or father or loved one falls and needs this service and it doesn't work and they're only answer is oh we have no control over the app just delete it from your phone not acceptable in life and death situations if the company cannot even control sending out false reports for 4 months after a person stops paying how can they in any way control or be counted on to save the life of a loved one if this device is needed stay away from this device I cannot recommend it and this is a life and death type of a thing stay away

Constantly dropped calls, service goes in and out sitting in the same place; doesn't happen to someone with the same service provider in the same room. Texts go missing. Archaic technology, similar to original Sprint technology in 1996. I would not trust my loved ones life with a phone that is not reliable. One customer service rep lied to me when I wanted to change my minute plan (yes...the charge by blocks) and said I could not get 500 texts for $3 a month with anything less than the 2500 minutes a month plan. The next month, I dropped down to the 1000 phone minutes a month and low and behold, kept the text plan. They have a niche market and marketing plan. There are alternatives out there though...you just gave to look.

One star because you can’t give a ZERO. over-priced plans, terrible service. Do not purchase this phone. It shouldn’t even be an option.