LivelyReviews of greatcall.com

Companies like this are essentially emergency call centers. Well, call them. Call Customer Service. Now imagine they are responsible for getting help to a loved one. I found them rude and incompetent. The ironic thing was I was trying to set up automatic payment. Imagine how they are to people not trying to give them money. This is not a company I trust to competently get help to my father if he needs it. I don't care about the price. I care about the service. Call them and make your own choice.

I bought the Lively Flip phone to replace a Jitterbug smartphone for my technologically-challenged mother who has dementia. She was never able to learn to navigate the Jitterbug's features. The Lively Flip is incredibly easy to use -- I programmed all her friends into the phone, drew a picture of the keypad, and wrote detailed instructions for her to make phone calls -- and she's actually able to do it! The best thing about the Lively Flip is that if all else fails, my mom can just shut the phone and reopen it to get back to the main menu. I also like that she doesn't accidentally bump the emergency call button on the Lively Flip like she did all the time on the Jitterbug. Sound quality is good, and I locked the volume controls so she can't accidentally turn the volume down/off. I highly recommend the Lively Flip phone for seniors who have dementia.

I purchased this flip phone for my cousin who has never used any computer technology. And her memory is poor so it's difficult to teach her a new device. This phone is very easy to use just for phone calls and she is getting it right away. I set everything up and put in her contacts. It was extremely easy for me to do. She has just started using it.

i bought this for my mother who lives miles from the city so i wasnt sure if she would have service but she does have service. when i called to set this up the associate was very helpful, then when sent a test to see how it was answed i was very impressed,

My husband ,76 y/o, has vision impairment now. He had difficulty seeing the screen on his old flip phone. I saw this on an ad & went to BestBuy to check it out. The phone is perfect for him. He is NOT technologically adept so I was concerned but after 2 wks of “wife training “ he has mastered it & is now texting & searching on Google! That’s a huge step for him. He feels relieved to have the Urgent call button also. He was able to keep his former sprint phn # so that was a plus. The customer service # is available at all times & they are always pleasant & understanding of our older generation learning these phones. Not like the younger pups who can sometimes be condescending to us Silver folks! I usually ask them if they speak to their grandparents like that??!! This phone is user friendly & I am thinking of getting one for myself soon. I like that there is no contract at our Sr ages too. I definitely recommend this phone esp if you are 65+.

I like knowing if I take a fall or some other health issue I just press that little red button and I'm talking to a real,friendly person.I recommend Lively!.Thank You Lively.

Don't use this company. If you're looking for a simple safe phone for a child or loved one Pinwheel and Gabb wireless are %100 better. I got my son the jitterbug and on top of the bill always being $10 more due to "taxes" , they sent me the wrong phone initially then charged me the shipping for the replacement. I had to call twice to get the credit and both times was told the last person hadn't logged the credit. I had to ask 3 times for a new battery because the phone kept losing charge. Then my son was without reliable service for 3 weeks. I called twice to troubleshoot and both times was told it was due to "Verizon's towers being down".( Checked the map and they weren't,but I was not offered a replacement) When I called to cancel their service I was told no they do not pro rate. I'd also have to pay for the current month. When I asked the supervisor to tell me the difference in minute usage from the previous month when the phone was working vs this month she refused to say the difference out loud! Stating "It did not matter,I still used the service". This company is extremely predatory. Marketed toward older people who will be taken for a ride without realizing it. The BBB rating is less than 2 stars with almost 200 complaints in the last month. SERIOUSLY! GO CHECK!!

Tried to set up basic flip phone service for my 89 year old mother via rep, but Rene kept trying to upsell me. After I repeatedly told her I wanted the cheapest service just to try the phone for 30 days, she continued to argue that I needed more expensive plan. Finally hung up and set it up Online. Voicemail is an add on. Not impressed. All the extra features end up making the service expensive. Ring tones not very loud and very limited. Can't answer simply by opening phone. Within 10 days couldn't call the phone because "all circuits are busy." She needed me to reboot the phone, but I live in a different county from my mom, and she is unable to handle tech. Since they couldn't resolve the problem without someone physically rebooting and setting things up, I told Greatcall to cancel the service. Major headaches in 10 days likely means there will be constant technical issues down the road. I need a very simple plan and service that my mother can use. I found Greatcall reps rude and argumentative. Really weren't interest in my needs, just wanted to sell the product. Their promotions led me to believe I could have a simple service for $15/month, but that won't happen. With activation fees, taxes, and other "fees" they are not a good deal at all.